Many IT companies provide desktop support technicians, though not all are successful at helping you at the right times. While most of them provide technical support 24/7, you want to have one that solves problems in a hurry. Much of that comes through troubleshooting, which the best support techs do behind the scenes without getting in the way.
It’s something we provide here at AE Technology Group, and our desktop support gives you so much more you might not expect. Much of this comes in making sure problems get solved quickly through different avenues, including taking on the act of prevention.
If your desktops end up going down at the wrong possible times, what should you expect from our desktop support services if you can’t afford any downtime?
Testing and Giving Recommendations
We want our prospective customers to always understand that support doesn’t mean only going to work when something goes wrong. Our team consistently works in the background to test your computer system, including giving recommendations when we see something amiss. It’s really a form of IT management at the same time, because we’ll give you tips on how to improve things before anything happens.
This form of prevention helps prevent the worst possible scenarios from happening. But we know anything can happen, no matter how much prevention there is. Through our quick troubleshooting, we’ll diagnose your problem immediately so you’re not left hanging. With 24/7 technicians available, someone will take care of an issue, no matter what time it is.
Yes, the above situation might happen on a weekend or late at night when your company staff are working overtime on a project. When you have a deadline during a time when other IT techs aren’t available, we’ll always be there to help you through.
Along with professional certifications in the operating systems you use, you’re guaranteed expertise in our team without being obtrusive to your company.
Contact us here at AE Technology Group to find out more about our desktop support and how much it works in the background to help your company run more efficiently.
