Security Issues You Can Encounter on Your Mobile Device

Many businesses provide their employees with a mobile device to help with their daily work tasks. When it comes to mobile devices, not many people are aware of the security risks that come along with using them. You want to be able to provide enough security for mobile devices to protect against external security threats without hindering productivity or your employees feeling overly restricted by your policies. To help you find appropriate mobile security practices, we put together a list of the three top issues you should plan for and how you can properly address them.

Malicious Applications

Applications are similar to the software of programs you download on your computer. Some applications can offer many services, from communication to data storage or communication. While many apps you shop for on both Android and iOS are legitimate, there are apps developed by cyber criminals designed to disguise themselves as credible apps that can provide you with a solution. You never want to download apps from developers you are unfamiliar with or that you don’t recognize. 

Unsecured Connections

When people use their mobile devices, they usually don’t want to burn through their data, so they opt to connect to whatever Wi-Fi is available. The big problem with Wi-Fi networks is that most publicly accessible Wi-Fi networks are unsecured. When they are secured, they aren’t appropriately secured. Using an unsecured Wi-Fi puts users at risk when sending data to and from devices. Hackers can easily steal information in transit. They can even mimic public Wi-Fi to trick users into connecting to it to steal their data. 

Lost or Stolen Devices

Mobile devices can be easily misplaced or stolen when they leave the office environment. Losing a personal device can cause a lot of stress, but losing a device with sensitive company data can be more stressful. It can be impactful to not only you but your company if anyone gets a hold of your device and can easily access the stored data.

Security Solutions

With such a diverse range of malicious mobile threats, you want to be sure you are optimizing security while still getting the most out of your mobile device. An effective solution needs to be able to detect and respond to security threats quickly and still provide a positive experience. These security solutions can help you safeguard your devices and data from external threats while ensuring your users can remain productive on their devices.

Mobile Device Management: Comprehensive MDM solutions allow you to control app downloads on devices and remotely wipe lost or stolen devices should the need arise. MDMs make it easy to track account access and information about the devices through a remote MDM tool.

Virtual Private Networks (VPN): One big way to protect devices is through a virtual private network or VPN. A VPN creates an encrypted tunnel between your device and the data it’s accessing, meaning hackers cannot simply observe or steal data being sent to or from each location.

To get started with any of the above security measures, contact AE Technology Group at 516.536.5006.

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A Quick Look at Google Workspace

There are a ton of productivity suites out there, the most common being Microsoft Office. However, Google Workspace is rising in popularity among business owners for its countless benefits and resources. Interested in how Google Workspace operates and if it’s right for your business? Keep reading!

Google Workspace’s main advantage over the competitors is that you get the same experience on any device. This mobile compatibility makes data access and sharing so much quicker and easier. You’ll also get all of the resources below.

Google Docs

Docs is relatively simple in functionality compared to Microsoft Word, but this isn’t necessarily a disadvantage. Docs are far more user-friendly, which can increase the speed of operations.

Google Sheets

Sheets is Google’s equivalent to Microsoft Excel. It is very comparable in functionality, so you can expect a similar experience with this business software, but with better mobile compatibility. Sheets are also more intuitive and easier for beginners to pick up.

Google Forms

The ability to create and administer a custom survey through your productivity suite is one of the most interesting and useful features Google Workspace has to offer. This makes collecting information from users much simpler and more organized.

Other Notable Google Applications

Beyond these basic applications, Google business software offers Google Drawings (diagram creation software), Google My Maps (map and location tracking software), Google Sites (a wiki and web-page creation tool), Google Apps Script (scripting platform to create add-ons for Google Apps), and Google Jam board (an interactive whiteboard interface).

So, do you think your business could benefit from Google Workspace? Contact AE Technology Group! We can help you decide which productivity software is right for your company. To learn more, reach out to us at (516) 536-5006.

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CRM Offers Businesses Valuable Functionality

Customer relationship management is an essential operation for any business to convert leads to customers, maintain customer satisfaction, and increase the rate of returning customers. To make these processes more efficient, CRM platforms offer tracking and automation CRM features that take burden off of your employees and increase the functionality of your business operations. Let’s take a few minutes to review what these benefits look like, based on the features your CRM should provide. 

What CRM Features should my Platform Offer?

Workflow Automation

The more your CRM platform automates customer service operations on your behalf, the more time you have to spend on other responsibilities and initiatives. Not only does this save time, but it eliminates the risk of human error in your processes. Even the best employees make mistakes sometimes, so why not guarantee flawless customer relationship management with CRM workflow automation?

Integrations

The more your departments work seamlessly together, the easier and more accurate your workflows will be. Therefore, seek out a CRM that offers many integrations like marketing automation, chat, call center, and web analytics. This will ultimately pay off in improved communication and organization for your business.

Contact Management

It’s essential to keep in touch with the people you’ve turned into leads, prospects and clientele, and to track where they fall on that pipeline in order to provide more individualized customer service and marketing content. Having a CRM that manages your contacts will automate an important process that needs to be constantly attended to and updated, taking a lot of busy work off of your employees. 

Lead Management 

Like contact management, one of the best CRM features to have is lead management. Tracking your leads automatically with a CRM makes the process much simpler by crunching the numbers and delivering your business with actionable metrics. That way, you can focus more energy on nurturing viable business leads when you know which targets are the most promising to pursue.

This is only a fraction of what a good customer relationship management system can – and should – do for your business. At AE Technology Group we can get you set up with a quality CRM that will perfectly suit your business’s needs. Give us a call at (516) 536-5006 to get started.

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Has the Return to Office Led Employees To Quit?

The past few years have shown a major shift in the workplace environment. With so many jobs going fully remote during the pandemic, we’re now seeing pushback from employees who are being asked to return to the office full-time. People are referring to this as the “great resignation”, as so many employees are quitting their jobs that hashtags like #quittingmyjob #quitmyjob are trending on social media with hundreds of millions of views. Let’s consider this phenomenon called the great resignation, and how you can improve employee retention.

What Does The Great Resignation Mean?

More people than ever are voluntarily quitting their jobs as society seems to be rejecting the existing corporate model for the workplace. The Bureau of Labor Statistics found that 2021 held 47.8 million voluntary job vacancies, and 2022 is not looking much better with 4.4 million people resigning from their jobs in February alone. These are the highest numbers that the Bureau has recorded since first tracking this data in 2001.

So, this trend is more than just a social media craze, and it’s happening all over the world, not just in the U.S.

But Why are People Quitting?

The influx in remote work over the past two years has given people time to reevaluate their priorities and see what’s possible when not tied to an office 40 hours a week. With companies now pushing for a return to the office, employees simply aren’t willing to give up the freedom that remote work provides. 

Many are Generation Z age group, who joined the workforce during the pandemic, have tried to come back to the office, and have found a significant drop in workplace satisfaction, resulting in resignation.

Some are parents who, after getting so much time with their children during work from home, are simply not willing to give that up to return to the office.

Others are dropping the corporate model altogether in favor of freelance work, which provides total time and location freedom to freelancers, allowing them to travel and choose their hours.

Whatever the specific reason is, we’re seeing a huge shift from the “climb the corporate ladder” mentality of the last decade or so. Employees are now prioritizing a healthy work/life balance and putting their personal needs in front of those of a company. 

How Can I Improve Employee Retention?

The companies that are not struggling with employee retention during this great resignation are the ones willing to meet their employee’s newfound needs. If you care about maintaining devoted, engaged, and productive staff, it’s proven crucial to offer them the flexibility and autonomy that they desire. This typically looks like offering fully remote or hybrid remote and in-office positions. 

AE Technology Group is here to help you put remote or hybrid practices in place with reliable technology solutions to support them. Give us a call at (516) 536-5006 to learn more.

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Using Smartphones for More than Instagram

On average, people spend 3 to 5 hours a day on their smartphones and mobile devices, and can we blame them? Today’s smartphones give users almost everything they could possibly need, technologically, in the palm of their hand. 

Many business owners are concerned with mobile device management because they don’t want employees wasting time at work, but is this truly what’s best for your business’s productivity? Today, we’ll establish what smartphones are most commonly used for and how to use mobile devices to your business’s advantage.

What Does the Average Smartphone Usage Look Like?

Everyone and their mother has a smartphone nowadays and, with all their capabilities, you may be surprised to discover that many people use their smartphones for the same basic functions, like texting and email. Let’s take a look at the top 10 most popular things people use their smartphones for and discuss what that could mean for your business.

  1. Texting – 88%
  2. Email – 70%
  3. Social Media – 68%
  4. Camera – 61%
  5. News – 58%
  6. Shopping – 56%
  7. Weather – 54%
  8. Banking – 45%
  9. Watching Video Content – 42%
  10. Gaming – 41%

Can you identify the one thing omitted from this list? 

That’s right: making phone calls. The study this data was taken from showed that only 35% of smartphone users actually make calls with their mobile devices. A quarter of respondents hadn’t made or received a call in a calendar week, and 33% of respondents said they would ignore a call that they weren’t expecting. 

How Can You Use this Information for your Business’s Mobile Productivity?

As we mentioned, smartphones can do so much nowadays that it’s easy to misuse them, or not use them in ways that benefit your business the most. Here are some points to take into consideration when implementing mobile device management policies.

Use Smartphone Usage to your Advantage in Sales and Marketing

If you’re having marketing or sales employees make hundreds of phone calls a day, you’re probably wasting their time and your money. Cold calling is an extremely outdated strategy as studies have shown, that most clients don’t answer unknown callers anyway. Try gearing your marketing and sales efforts towards smartphone features that your target audience actually uses like email, social media, and video content.

Increase Productivity by Implementing Employee Smartphones

According to several studies on work–smartphone correlation, nearly all businesses that allow employee devices, whether they are provided by the organization or through a Bring Your Own Device (BYOD) policy, see a 20% increase in overall profitability. And, as we all know, increased profitability means there’s been an increase in productivity. 

Rethink your Mobile Device Management Plan for the Office

Since people are so tied to their phones nowadays, it can cause contention when they’re told not to use them. Removing mobile device privileges at work makes employees feel belittled. While it’s understandable that you don’t want an office full of people playing Candy Crush, it’s important to trust that your employees are adults and should be capable of balancing their work duties while sending a text to a friend every now and then.

Smartphones equal happy employees, and happy employees equal more dedication to your business and less employee turnover.

Improve Customer Experience with Mobile Devices

By having company mobile devices where employees can better communicate with customers, you can greatly increase your overall customer experience and satisfaction. As we viewed in the study above on smartphone usage, many customers may prefer texting or messaging on social media with employees over more traditional methods like phone calls and emails. By having these options available, you’ll be able to gain more returning customers by improving their experience with your business.

A smartphone is an exceptional tool for business, despite what more traditional authoritarian office structures might want you to think. If you would like to talk to one of our experts on how to structure a mobile device management policy in your office, give us a call at (516) 536-5006

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