Sometimes it feels really good to complain, and there is just a bit to complain about when it comes to IT services for small businesses. But all the complaining in the world won’t fix things; that’s why we’ve identified the most frustrating parts of this aspect of business and have some ideas on how you can deal with IT Managed Services for small businesses.
Know Your Consultant’s Communication Method
If tempers flare over small issues or if your IT person is using complicated rhetoric, you need new IT support. Look for computer support consultants that easily, clearly and patiently communicate with your employees.
Make sure your tech support requests are being handled efficiently. It’s best to know the specific process your IT support uses regarding help requests. Ask how your managed services log and respond to such situations and the best way to reach them.
Ask if evaluations are offered by your managed services. It’s good to know this up front. Ideally, they would assess the situation, recommend new products, and install them.
Know What Sort of Network Security is Provided
Don’t wait until you get hacked to ask about firewalls, spam filters, anti-virus and anti-spyware solutions. In the event something awful does happen, have a reliable back-up and data disaster recovery plan.
Note your network support’s hours of operation. Of course, it’s better to have IT support available 24/7 with emergency rescue services. Really, is there such a thing? Yes, there is hope!
Know What Your IT Consultant Specializes In
Some IT professionals are more general practitioners, while others are specialists. It’s similar to the medical field.
Ask about any deals that are offered. You don’t want any surprise fees or limited support. An established monthly rate for all IT services is quintessential.
These points to consider are to ensure you hire (or have hired) the right managed services for your small business. If you have concerns about what was discussed or questions about other IT related matters, contact us.