At one time, a network support technician usually meant an in-house technician working directly for you with their own office. But while some companies still prefer to keep at least some in-house IT techs on the payroll, a lot of IT management now occurs internally. The best way to describe the most efficient IT management today is “the person working behind the curtain”, almost as an analogy to the Wizard in the “Wizard of Oz.”
The big difference is that your IT manager is benevolent compared to how the Wizard initially was. And having a network support technician working this way behind the scenes has a lot of advantages for you.
Taking Care of Your Network Without Being Obtrusive
Perhaps the biggest misconception about IT management services is that they disrupt things while the company works on important projects. This never happens because it’s all internal without someone literally sitting at your computer to take care of issues. It’s all done through your Internet line 24/7. When there’s a problem, you’re alerted immediately so you know it’s being taken care of while you still go about your work.
That’s the key difference: Your work is never interrupted, even when a network technician is taking care of an issue. It’s truly the technician behind the curtain without the loud fanfare like the Wizard above.
Even better is that when problems happen unexpectedly (as they frequently do with networks), they’ll be fixed quickly without delay. This means no downtime for you, which is extremely important in the business world today. Even a few hours of downtime could cost you severely.
In the chance that a network support tech might slow things down for upgrades or some other reason, they’ll contact you in advance so you arrange the best time. You won’t have sudden slowdowns at the wrong moments while a technician performs maintenance.
Let us bring you this non-obstructive network support to you here at AE Technology Group.
Contact us and we’ll tell you more about how working with IT consultants works so efficiently without having to pay technicians for time they aren’t using.
