IT Support For Your Business: Four Critical Components of IT Support

it support for your business four critical components of it support

Strong IT support is essential for business growth and success. But how do you know if your business is receiving high-quality IT services? Learn about IT support for your business.

Companies sometimes wind up spending more money in a particular area, such as cyber security, only to find out they haven’t made the right decisions and received comprehensive services.

The following are some of the critical components of IT support for your business:

  1. A proactive stance. Proactive IT support personnel don’t merely react to problems; they anticipate and do everything possible to prevent them. They rely on strategies such as round-the-clock network monitoring and timely maintenance and updates for hardware and software. They also help you with strategic planning, making IT decisions that lay the groundwork for future developments in your business.
  2. Multi-faceted, layered cyber security defenses. These include training employees in safer computing habits, installing firewalls and anti-malware software on company devices, implementing strong and accurate anti-spam programs, managing complex user log-in credentials, and remaining vigilant for suspicious network activities.
  3. Simplified support. Whether you’re having a problem with a piece of equipment or a software program, you know exactly who to call. You don’t need to start talking to multiple technicians or support specialists from a variety of companies. Just contact your IT support team, and they’ll handle the situation in a timely, reliable way.
  4. Dependable data backups. Your data is valuable, and your business development depends on avoiding permanent data loss, particularly for sensitive or critical information. IT support professionals can help you come up with reliable ways to regularly back up your data. The backups should be comprehensive and easily retrievable in the event of an IT disaster.

If you wish to find out more about the critical components of high-quality IT support for your business, please contact us. We’re dedicated to protecting your company, safeguarding your data, and ensuring productive and efficient business operations.

Dealing With Ransomware: Our Computer Tip of the Day

dealing with ransomware our computer tip of the day

Any basic computer user knows about the dangers that lurk on the Internet. From email scams, to generic computer viruses, and suspicious links, making smart decisions while surfing the web is important. As important as this is, however, one of the more common dangers lurking in cyberspace, is ransomware. A malicious tool that locks your computer and demands a ransom, it’s nearly impossible to get rid of once you’re infected. There are plenty of ways to avoid it, however. Here are some things to keep in mind when dealing with ransomware.

dealing with ransomware

Be Careful While Surfing the Web

Ransomware is often found on suspicious sites, so always be careful when you’re surfing the web. It’s not always easy to know which sites are safe and which are dangerous, so be sure you have the right anti-virus software. Aside from protecting you while web browsing, it also gives you an indication as to which sites are dangerous, before you even visit them. Many anti-virus programs also have a feature where in the web browser search results, you can see which sites should be visited with caution. That’s part of dealing with ransomware.

Avoid Suspicious Links 

Aside from suspicious websites, always be careful when clicking links, especially in emails. Many times, the email may seem legitimate, and it might even appear to come from someone you know. Upon clicking the link, though, your device could end up getting infected with ransomware. Always be sure you know the link is completely valid, and don’t trust emails that seem too suspicious when you are dealing with ransomware.

For more useful computer tips regarding dealing with ransomware, feel free to contact us today at AE Technology Group. We look forward to hearing from you, and assisting you in the best way possible.

Purchasing a New Device: What to Consider

purchasing a new device what to consider

Thinking of purchasing a new device? In the workplace, computers are one of the most important tools that anyone could use. They help you to access your important documents, respond to customer questions, and even collaborate with others via Skype. Not to mention some prefer to bring in their own laptops to the workplace. These devices don’t last forever, however, and it’ll eventually be time for you to purchase a new one. What are some signs that it’s time for you to buy a new laptop? Is it only when your computer starts showing signs of age? Here are a few things to consider.

purchasing a new device

What to consider when purchasing a new device

Expired Warranty

When your warranty expires, it’s not always a sign that your laptop will start experiencing problems. However, it’s still something you should always be cautious of. Nowadays, many developers build computers with cheap hardware. These laptops are made to last only a few years, and some will even start showing signs of age shortly after the warranty expires. Once you no longer have warranty, start making plans for buying a new device.

Slowdown on Your Computer

Another sign that it’s time to purchase a new device, is when your computer starts lagging. If you’ve had your computer for a few years, pages may start taking longer to load than usual, and there might be a lot of slowdown involved. This isn’t always the case, but many times, it’s due to problems with the hard drive and motherboard. After all, the more applications you download and run over the years, the harder your computer has to work. Think of it as someone running on a treadmill.

For more helpful computer tips, feel free to contact us today at AE Technology Group. We look forward to hearing from you, and assisting you in the best way possible.

Disasters in the Workplace: How to Handle Them

disasters in the workplace how to handle them

Disasters in the workplace are something that many businesses tend to overlook. It’s not that they aren’t aware of these incidents, but some companies think it won’t happen to them. However, disasters in the workplace are very unpredictable, and could strike at any moment. Whether it’s a coffee spill, a power outage, or even a ransomware attack, it’s essential you know how to recover from disaster. However, it’s one thing to have a recovery plan, but you also need to know how to handle each disaster that befalls your business as well. After all, every incident needs to be handled differently.

disasters in the workplace

Disasters in the workplace

For example, when it comes to a tornado or hurricane, not only should your data be stored away, but it would also be wise to invest in multiple buildings for your organization. That way, if your business was impacted or even destroyed, you would easily be able to access all info off-site, and continue your business from there. However, how would you handle a cyber attack? After all, that’s a lot more common in the workplace than a natural disaster.

When it comes to threats such as ransomware, cloud computing is a top priority. With this method, all your info is backed up and accessible over the Internet, instead of your computer’s hard drive. Essentially, this strips the hacker of all power. After all, ransomware is a malicious tool that locks all the files on your hard drive, and threatens them with deletion. Considering you have everything stored in cyberspace, however, these threats are null and avoid.

For more information about disaster recovery, as well as how to handle various incidents in the workplace, feel free to contact us today at AE Technology Group. We look forward to hearing from you, and assisting you in the best way possible.

Why Do Businesses Hire Managed IT Services?

why do businesses hire managed it services

Why do businesses hire managed IT services? When you are shopping around for IT services, you have probably seen many IT providers offer both hourly IT services and managed IT services. You may be wondering what the difference is and why managed services for Long Island businesses are a popular choice. Is it worth it for your company? Well here are two big reasons why we at AE Technology Group think it is.

hire managed IT services

So why do businesses hire managed IT services?

  • An established monthly cost: This may scare away some potential customers. You might be thinking, “Why would I want to pay a monthly fee when I don’t know if I will need IT services every month?” This is a fair question. But you also need to be realistic. Examine your IT costs from the past few months. If you find your individual IT expenses are adding up quickly, managed IT services would be right for you. With a monthly fee and no surprise fees, we take care of all of your IT needs. And if you aren’t ready for managed IT services at this point, we still want to help you. Our devoted IT experts are on-call for hourly support as well.
  • Preventative maintenance: You understand the value of preventative maintenance for your car, the appliances in your home, and even your own body. The same principle is true for the hardware and software at your business. When your technology is running optimally, you are more likely to avoid those meltdown scenarios.

A flat, monthly fee and preventative maintenance are two big reasons why we see more and more of our customers choosing managed IT services. For more information, contact us today at AE Technology Group.