Proactive Customer Services Are Keeping Business Running Fluidly

proactive customer service

2020 has been filled with challenges and many small and medium-sized businesses have been put through the ringer. With everything going on, and many things causing obstructions to business-as-usual, getting out in front of the things you can control can pay great dividends for your business. Today, we’ll take a look at how the managed service provider can help you stay on top of everything.

What It Means to Be Proactive

A lot of business is preventing major swaths of downtime. Seriously, the more downtime you have, the less you get done. There are plenty of risks inherent in doing business, so being more proactive allows you to mitigate them more effectively. Think about it, a problem pops up in your business, you immediately stop what you are doing to fix the problem, which takes you away from the productive endeavor you were working on. By being proactive, however, you ensure that no problem exists, making certain that your time is used productively. If the effectiveness of your business comes down to the amount of time you can focus on it, being interrupted with constant problems to fix destroys that focus.

Avoiding Downtime

Your business isn’t some publicly-traded, multi-national company. If the most lucrative businesses faced even an hour of downtime, they are wasting six, sometimes, seven figures worth of capital. That’s why they routinely write proactive measures into their processes.

For your business, the amount of wasted capital will be substantially less, but it might just be a larger percentage of revenue lost or capital spent. This can sink your business; and, it doesn’t just come from having to stop what you are doing. Downtime can be problematic in these ways as well:

  • Customer frustration – Your relationships are extremely important. Too much downtime can have a major negative impact on your customer relations. Not only will customers be inconvenienced, they will let you know it. This time spent smoothing everything over can get extremely expensive, especially for the small business that needs their people to be productive, not engaging in costly support roles.
  • Staff frustration – As hinted at in the previous paragraph, many small businesses rely on their staff to do more than one job. One of those jobs isn’t always fun. That is a customer service representative. Many employees–especially if they were hired for a specific purpose–tend to get fed up when they have to spend a large chunk of their work life supporting a faulty product.
  • Exorbitant cost – Cost will always come with downtime. If you are paying people who should be building your product or service to sit around dealing with downtime, you are wasting valuable capital.

By being proactive you are effectively controlling the amount of downtime your organization has to deal with.

Being Proactive!

At AE Technology Group, we offer a couple proactive services that could really make a difference in the profitability and efficiency of your business. They include.

  • Remote monitoring – Your hardware and network need to be in tip-top shape for your staff to be as productive as they can be. By remotely monitoring your entire IT infrastructure, our knowledgeable technicians can find even the smallest incongruency. Doing so before downtime has a chance to rear its head and affect your business works to keep downtime to a minimum and productivity high.
  • Cloud computing – Moving some of your IT to the cloud is a proactive move as public cloud resources are typically managed by the provider. Having a cloud provider take on the comprehensive management of your IT, while also gaining anytime, anywhere access, is a sound strategy for any-sized business.
  • Patch management – Software vulnerabilities can be a major problem for your business if the wrong people find out about them. Our team keeps your software patched and up to date.

Building a proactive business strategy can help you get out in front of some really difficult problems. Call our IT experts today to learn more at (877) 771-2384.

Why Use Managed Services in NYC?

managed services nyc

Managed Services are becoming a more popular option for NYC-based businesses that require IT support, security, and Cloud computing outcomes. With so many companies in this busy market securing these services, one has to ask why it has become such a popular offering. A brief overview of the situation reveals that Managed Services in NYC provide low-cost and local services that mitigate damage from downtime in one of the busiest places in the business world.

Managed Services Offer Expert Workers Without Onboarding

A popular reason for businesses to utilize Managed Services is that there is no need for a lengthy and expensive onboarding process for new workers. In fact, many companies that utilize IT services in their company are not hiring full-time staff at all. These businesses rely on companies like AE Technology Group, a WheelHouse IT company, to provide world-class IT services without having to keep someone on the payroll. By doing so, any business will reduce its costs, increase the effectiveness of the work completed, and have a much better chance of having any niche requirements fulfilled by the workers. Instead of hiring staff for IT solutions and more, it’s quicker, easier, and cheaper to hire a Managed Services team.

Our Location Reduces Costs

AE Technology Group has the benefit of being close to NYC while being far enough away to avoid the costs of operating in the city. AE Technology Group has branches on Long Island and in Fort Lauderdale, well outside of the five boroughs of New York City. As a result, the costs of doing business with this Managed Services Provider is often much lower than one would find in the city itself. Any company seeking Managed Services can save money on costs and still receive local business solutions by working with the Long Island branch.

Reduced Downtime Means You Lose Less

The word “downtime” strikes fear into every business manager that is operating in New York City. Every minute that your computers are not processing orders or helping workers get the information they need it means they’re losing money. The only way to stay on top of the busiest city on the planet is by having the best support available. Managed Services can help get your systems back online so that business can resume. AE Technology Group has years of expertise in IT, security, Cloud systems, and backups, meaning that the workers have seen and done it all. Many situations can be resolved off-site, too, reducing the time that it would take to have another business come into the city and diagnose the issue. Safeguard your business against lost time and work with local professionals.

AE Technology Group has Managed Services that provide fast, local, and inexpensive solutions to your everyday business problems. Your small or medium-sized company can feel confident not having an in-house IT department, saving the business time and money while ensuring that the work is completed by experts. Working with a third-party does not mean you are outsourcing the work to a faraway country that doesn’t mind your work hours. AE Technology Group is less than an hour away and poised to help at any time.

Give us a call at (516) 536-5006 or click here to request a quote.

The Modern Workplace and How Technology Has Affected It

how technology has affected the modern workplace

Throughout history, technology has continuously modified the way employees across every industry do their work. Not long ago, companies were in the mess of numerous paperwork. Heavy expenses were incurred so as to reach customers, memos had to be released and posted on notice boards, as well as numerous meetings in rooms. Nevertheless, technology has changed all of this and made work more comfortable. You now stand a chance to work in the comfort of your home effectively. Here are some of the ways in which technology has reshaped the modern workplace

Speed and Efficiency

Technology has made it possible for you to work faster and become more fruitful when working from home. Using modern software systems not only motivates you to do more work but also do a clean job. Unlike in the past, when you had to do a lot of paperwork, completing a task is now just a click away. 

Technology has streamlined how fast a certain task will be completed. It has become easy to track down how your colleagues are working and bring out better results together. Therefore, the ability to bring out fast and efficient results lies on the screen in front of you. 

Better Team Collaboration

Technology has dramatically changed the way people used to communicate. Smartphones, chat apps, and social networking sites have taken communication to another level. This makes it easy to get in touch with your colleagues and deliberate on how you can continue being more productive. 

Technology has also made it easier for managers to track the progress of every employee. This keeps every worker on their toes and ensures that all work is efficiently done and thus more output. Holding meetings has also become easy due to teleconferencing. This saves you not only time but also the extra expenses that would have been used to commute to the office.

Reduced Risk of Security Breaches

Initially stealing essential and sensitive information from a company was easy, but now with technology, it has almost become impossible to get such information. This is because proper security measures brought about by technology have been put in place.  

Technology has also made it possible for every employees’ conversations to be tracked. This ensures that no security breach is caused by any of your colleagues. When your company is secure, you also become secure in terms of your job. 

Effective Cost Management

Every company’s goal is to increase profitability as well as the quality of services offered. Now that technology has made working from home easy and effective, the overall expenses of the company have reduced. Manual handling of tasks has been eliminated and more efficient ways have been put in place

The use of computers while working from home helps you to get more accurate results, unlike when you had to do a lot of paperwork. Once accuracy has been achieved, there is an easy retrieval of information anytime it is needed. Besides, the work that could have been done by several people is easily done by one person in the comfort of their home. This helps to reduce many expenses in your company while achieving more profits. 

Keeps The Business Fully Organized

Technology makes it possible for the business to be well organized. When working from home, updating your progress and achievements on your company’s online data records brings out clear and clean work, unlike when using paperwork. This makes it possible to easily trace and know how well you are faring in line with the requirements of the company. 

Not only are you able to keep track of what you are doing, but also track how your collaborative workmates are doing too. This helps you to make comparisons and improve where necessary, thus increasing your productivity. 

Difficulty Detaching from Work

Working from home can be very enjoyable, especially now that we are living in a modern world. If not well planned, you may meet yourself working overtime and making it hard to break off from work. This becomes possible due to the beauty of working with modern tools, but it can bring about negative results when not carefully observed. 

In as much as you can do a lot of work when working from home, setting working hours and keenly following them is very crucial. This is because overworking leads to burnout and then, in turn, low productivity. Making sure that you take breaks from work is very vital and ends up increasing your productivity.

Technology has, therefore, made working from home not only possible but also effective and very fruitful.

To learn more about this, feel free to contact us today.

5 Reasons to Outsource Your IT Support

5 reasons to outsource your it support

The decision of whether or not to outsource your IT services can be a weighty one. On the one hand, an in-house IT team allows for close supervision, and often a deeper level of familiarity with internal networks. On the other hand, an outsourced IT provider can offer several advantages that in-house solutions simply can’t touch.

The following information discusses 5 key reasons why outsourced IT support may make a lot of sense for your company.

1. The Right Balance Between Cost and Efficiency

Any IT department worth its salt must quickly respond to and resolve key issues that arise. An in-house IT team that is understaffed and overloaded with incident tickets may struggle to keep up with the constant demands placed upon it. At the other end of the spectrum, an internal IT department may be draining cash flow away from more important assets without truly justifying the expense.

An outsourced solution can help you to find the perfect balance between labor costs and speed of resolution. This is especially true when it comes to small businesses that may not have the resources to maintain a dedicated IT team.

2. Exceptional Scalability

Your business’ IT needs may fluctuate throughout the year. Perhaps you’ll experience rapid growth, which comes with an increased reliance on IT manpower to keep your business operations running smoothly. Then again, at certain times of the year, you may not require a lot of assistance.

In either situation, managed IT services from a 3rd party provider offer a highly scalable solution. Your IT vendor can easily adapt to your current circumstances, and you won’t have to worry about juggling factors like payroll and scheduling for internal employees. Even better, if your company already has a dedicated IT team in-house, you still have the option to supplement your department with some outsourced support for busy times of the year.

3. Maximum Cost-Effectiveness

The ultimate goal for any business is to keep costs low, and profits high. Managed IT services are typically less expensive than retaining dedicated IT staff, but without sacrificing quality.

If your company needs to operate within fairly strict budgetary parameters or doesn’t have the necessary infrastructure in place for an in-house IT department, then outsourcing your IT needs makes a lot of financial sense.

4. Empowerment to Focus on the More Important Things

There are so many critical factors that contribute to running a business: product development, marketing, accounting, etc., etc. There’s no reason why company executives and senior managers should have to spend an inordinate amount of their time clearing up IT issues. Yet, that’s often what happens, especially in small companies.

Outsourced IT support allows you to focus your time and energy on the more important, “big picture” aspects of running a business. Instead of sweating the small stuff, your partnership with a reputable IT service provider will help you to keep the company network up and running without cutting into your precious time.

5. Enhanced Focus on Adaptation

When in-house IT staff members spend the majority of their time putting out fires, there’s not much they can do to help your company adapt to changing times and market-altering technologies. On the other hand, an outsourced IT solution can help you to not only stay in business on a day-to-day basis but stay ahead of the curve when it comes to the latest innovations in your industry.

Clearly, there are several compelling reasons to outsource your IT needs to a reputable 3rd party provider, such as AE Technology Group. If you’d like to learn more about the managed IT services that we offer, reach out to us today.