IT Support in New York: The Benefits of Outsourcing Your IT Department

it support in new york the benefits of outsourcing your it department

outsourcing your IT department

For people with small to mid-sized businesses, it can be difficult to maintain a skilled IT department in-house. For this reason, many of these companies are choosing to outsource their IT needs to an outside company. If you have been considering outsourcing your IT department but have yet to make the switch, here are just a few of the reasons that you should consider doing so today.

Save Money

One of the primary reasons to consider outsourcing your IT services is that doing so can save you money. Managing an in-house team of IT specialists can quickly become expensive as you will have to deal with hiring and training your staff, as well as maintaining, purchasing, and upgrading equipment. When you outsource your IT department, you will only pay for the services you need, and you will not have to worry about managing IT staff or equipment.

Better Security

Unless your hiring manager is an IT specialist themselves, it can be difficult for many smaller businesses to know whether the IT people they are hiring are right for the position. However, an IT company specializes in finding the best people in the field, ensuring that you have the most skilled people on your side, which can help to ensure the future security of your company.

Access to Better Resources

Many smaller businesses do not have the resources to keep their IT department updated with the latest technology and training. However, large IT firms often reinvest, ensuring that you have access to the latest resources, strategies, and technology.

By outsourcing your IT department you can gain access to superior IT services while actually saving money. Contact us to learn more about the benefits of professional IT support.

Outsource the IT Department: The Growing Demand for Managed Services

outsource the it department the growing demand for managed services

Business owners know just how costly downtime can be. If your business suffers from technology problems, and your staff isn’t able to properly do their job, then you could be spending a whole lot of money with little or no reward. There is a solution to mitigate technology problems, and we will discuss every aspect of it in this five-part series. Today we discuss how to outsource the IT department, and how being proactive is the proper approach to business technology.

WHAT ARE MANAGED IT SERVICES?

Picture this: Your business suddenly encounters an IT-related issue. Your primary business system is no longer working. What do you do? You call your IT department and hope that someone can resolve the issue. So what benefit do managed IT services have that traditional approaches cannot bring to the table?

Well, traditional IT departments typically are comprised of a couple employees who know their way around a computer. However, these individuals typically do not know effective business solutions. Managed IT providers use state-of-the-art tools to constantly monitor your business’ network and hardware. Certified technicians are able to determine the operating state of your technology, and repair concerns before they become an issue. Remote management platforms allow technicians to repair individual software concerns, without the wait times of traditional IT departments.

So where is the value in these managed services? Simple. You aren’t paying an hourly rate for members of an IT staff to wait around for something to break. Providers handle IT in a proactive manner, meaning not only does your hardware last longer, but it is able to perform better.

If constantly paying your employees to sit around because your technology is slow or constantly breaking is the business strategy you prefer, then a re-evaluation may be necessary. Some of the money you are spending on employee downtime could be put towards a cost-saving IT solution, increasing business profitability. Managed IT services offer businesses a strategy which can keep their technology up and running effectively. Maintaining up-time increases productivity, efficiency, and overall organizational effectiveness.

PROACTIVE > REACTIVE

Proactiveness is the deliverable that managed IT services provide. The proactive approach is the sole reason why the service provides so much value. Having experienced professionals available at the push of a button (or click of a mouse) is what AE Technology Group has to offer. Actively monitoring your business, and doing so for a fraction of the price you would be paying with onsite IT technicians, allows you to focus on the true aspects of your business.

Do you really want to walk around your office reminding your employees to constantly patch and update their computers and other devices? Managed IT services offer comprehensive patch management. It is more important now than it ever has been to update your software. With the overwhelming cost of a data breach, shortcomings in security are no longer an option. Can you really afford the sensitive and personal data of both your customers and staff being breached? Will you be able to overcome the effect a breach will have on your business’ reputation?

Managed IT services provide an immense value to any size business. AE Technology Group has trained technicians whose primary concern is your business’ security. If you would like to learn more about what managed IT services can offer, fill out a form to speak to one of our technical advisors.

How do I choose the right MSP Managed Service Provider?

how do i choose the right msp managed service provider

You know that choosing the wrong managed service provider can result in a company not only not growing at its projected pace, but can actually take a firm backwards.

So, extensive research into the types of support and management available is essential, as is some way to make sure the decision results in obtaining everything necessary, but not a bit or a byte more. While your needs are unique in many ways, there are some things that all companies in need of a managed service provider have a lot in common.

Do some or most of these issues sound familiar?

  • You’re working within a complicated web of vendors, whose individual components may or may not “play nice” with each other.
  • You have your own proprietary products, designed to interface between various pieces of purchased software and/or equipment, as well as some created to do specialized things required for the production of your specific product or service.
  • Every day you seem to need faster ways to diagnose and resolve different types of challenges.
  • Your company keeps growing, which creates a constant need for vigilant assessment of areas of strength to work with and areas of weakness to compensate for.

The levels of complexity in your specific industry and in the world of IT seems to be increasing exponentially. Budgets are constantly shrinking, requiring you to constantly ask more and more of your already overworked IT teams. So how do you as the CIO or head of IT make this essential decision?

According to Pat Patterson there are seven essential questions that need to be asked and answered by any potential partner:

  1. Will the proposed service partner support your business strategy now and in the future?
  2. Do you trust them to have the necessary expertise and bandwidth to provide maintenance, deliver support services or assume managed-services responsibilities?
  3. Will they become trusted advisors that stay engaged and serve as an extension of your IT organization and business?
  4. Do they provide a portfolio of offers that span the entire service continuum and have the necessary flexibility to ensure a smooth deployment of managed services?
  5. What applications, diagnostics checks or analytic tools do they leverage to anticipate any problems or hidden issues?
  6. Do they provide a single point of contact that can quickly swarm experts to resolve an issue in your network?
  7. Do they really know you? Understand your solution?

Now that you know what types of questions to ask you can rest easy because we have all the answers.

Contact AE Technology and we’ll help you design and implement an infrastructure that works for you. We’re dedicated to helping you make the right decision for your individual company’s distinct needs both for today and tomorrow.