With a Proactive Approach to IT Services, You Don’t Wait for Disaster to Strike
For many businesses, IT support looks like the following scenario. A vital piece of software keeps crashing, and no one can explain why. A number of employees can’t get their work done. After some time, IT professionals start investigating the problem. Sometimes, they’re able to fix it on the spot. Other times, the solution is […]
Proactive Support: What Is It And Why Does Your Business Need It?
A recent survey conducted by McKinsey & Company reveals that consumers make 70% of their purchase decisions based on how they feel about the customer service they receive. Good customer service makes a direct contribution to a company’s bottom line. Now there’s a new approach to providing great customer service that you might not have […]
