Proactive Services Are Keeping Business Running Fluidly

a man holding a computer in front of a computer tower

2020 was filled with challenges and many small and medium-sized businesses have been put through the ringer. With everything still going on, and many things causing obstructions to business-as-usual, getting out in front of the things you can control can pay great dividends for your business. Today, we’ll take a look at how the Managed Service Provider can help you stay on top of everything.

What It Means to Be Proactive

A lot of business is preventing major swaths of downtime. Seriously, the more downtime you have, the less you get done. There are plenty of risks inherent in doing business, so being more proactive allows you to mitigate them more effectively. Think about it, a problem pops up in your business, you immediately stop what you are doing to fix the problem, which takes you away from the productive endeavor you were working on. By being proactive, however, you ensure that no problem exists, making certain that your time is used productively. If the effectiveness of your business comes down to the amount of time you can focus on it, being interrupted with constant problems to fix destroys that focus.

Avoiding Downtime

Your business isn’t some publicly-traded, multi-national company. If the most lucrative businesses faced even an hour of downtime, they are wasting six, sometimes, seven figures worth of capital. That’s why they routinely write proactive measures into their processes.

For your business, the amount of wasted capital will be substantially less, but it might just be a larger percentage of revenue lost or capital spent. This can sink your business; and, it doesn’t just come from having to stop what you are doing. Downtime can be problematic in these ways as well:

  • Customer frustration – Your relationships are extremely important. Too much downtime can have a major negative impact on your customer relations. Not only will customers be inconvenienced, they will let you know it. This time spent smoothing everything over can get extremely expensive, especially for the small business that needs their people to be productive, not engaging in costly support roles.
  • Staff frustration – As hinted at in the previous paragraph, many small businesses rely on their staff to do more than one job. One of those jobs isn’t always fun. That is a customer service representative. Many employees–especially if they were hired for a specific purpose–tend to get fed up when they have to spend a large chunk of their work life supporting a faulty product.
  • Exorbitant cost – Cost will always come with downtime. If you are paying people who should be building your product or service to sit around dealing with downtime, you are wasting valuable capital.

By being proactive you are effectively controlling the amount of downtime your organization has to deal with.

Being Proactive!

At AE Technology Group, a WheelHouse IT company, we offer a couple proactive services that could really make a difference in the profitability and efficiency of your business. They include.

  • Remote monitoring – Your hardware and network need to be in tip-top shape for your staff to be as productive as they can be. By remotely monitoring your entire IT infrastructure, our knowledgeable technicians can find even the smallest incongruency. Doing so before downtime has a chance to rear its head and affect your business works to keep downtime to a minimum and productivity high.
  • Cloud computing – Moving some of your IT to the cloud is a proactive move as public cloud resources are typically managed by the provider. Having a cloud provider take on the comprehensive management of your IT, while also gaining anytime, anywhere access, is a sound strategy for any-sized business.
  • Patch management – Software vulnerabilities can be a major problem for your business if the wrong people find out about them. Our team keeps your software patched and up to date.

Building a proactive business strategy can help you get out in front of some really difficult problems. Call our IT experts today to learn more at (877) 771-2384.

Proactive Customer Services Are Keeping Business Running Fluidly

a person playing with wooden blocks on a table

2020 has been filled with challenges and many small and medium-sized businesses have been put through the ringer. With everything going on, and many things causing obstructions to business-as-usual, getting out in front of the things you can control can pay great dividends for your business. Today, we’ll take a look at how the managed service provider can help you stay on top of everything.

What It Means to Be Proactive

A lot of business is preventing major swaths of downtime. Seriously, the more downtime you have, the less you get done. There are plenty of risks inherent in doing business, so being more proactive allows you to mitigate them more effectively. Think about it, a problem pops up in your business, you immediately stop what you are doing to fix the problem, which takes you away from the productive endeavor you were working on. By being proactive, however, you ensure that no problem exists, making certain that your time is used productively. If the effectiveness of your business comes down to the amount of time you can focus on it, being interrupted with constant problems to fix destroys that focus.

Avoiding Downtime

Your business isn’t some publicly-traded, multi-national company. If the most lucrative businesses faced even an hour of downtime, they are wasting six, sometimes, seven figures worth of capital. That’s why they routinely write proactive measures into their processes.

For your business, the amount of wasted capital will be substantially less, but it might just be a larger percentage of revenue lost or capital spent. This can sink your business; and, it doesn’t just come from having to stop what you are doing. Downtime can be problematic in these ways as well:

  • Customer frustration – Your relationships are extremely important. Too much downtime can have a major negative impact on your customer relations. Not only will customers be inconvenienced, they will let you know it. This time spent smoothing everything over can get extremely expensive, especially for the small business that needs their people to be productive, not engaging in costly support roles.
  • Staff frustration – As hinted at in the previous paragraph, many small businesses rely on their staff to do more than one job. One of those jobs isn’t always fun. That is a customer service representative. Many employees–especially if they were hired for a specific purpose–tend to get fed up when they have to spend a large chunk of their work life supporting a faulty product.
  • Exorbitant cost – Cost will always come with downtime. If you are paying people who should be building your product or service to sit around dealing with downtime, you are wasting valuable capital.

By being proactive you are effectively controlling the amount of downtime your organization has to deal with.

Being Proactive!

At AE Technology Group, we offer a couple proactive services that could really make a difference in the profitability and efficiency of your business. They include.

  • Remote monitoring – Your hardware and network need to be in tip-top shape for your staff to be as productive as they can be. By remotely monitoring your entire IT infrastructure, our knowledgeable technicians can find even the smallest incongruency. Doing so before downtime has a chance to rear its head and affect your business works to keep downtime to a minimum and productivity high.
  • Cloud computing – Moving some of your IT to the cloud is a proactive move as public cloud resources are typically managed by the provider. Having a cloud provider take on the comprehensive management of your IT, while also gaining anytime, anywhere access, is a sound strategy for any-sized business.
  • Patch management – Software vulnerabilities can be a major problem for your business if the wrong people find out about them. Our team keeps your software patched and up to date.

Building a proactive business strategy can help you get out in front of some really difficult problems. Call our IT experts today to learn more at (877) 771-2384.

How to Prepare Your Business for the End of Lockdown

a stair with the words be safe be smart be proactive be prepared

2020 has held many unexpected challenges along with a wealth of opportunities for collaboration and adaptation in the modern business arena. If there’s one lesson the evolving year has for trend savvy business owners, it’s that today’s workplace is ready for anything. Gone are the days of the traditional 9 to 5. A dynamic, fluid model sets the standard for the future with everyone’s focus on a successful reopening. Consider these key tips on how to prepare your business for the end of lockdown.

Devise a Plan

The current health crisis means exercising strategic flexibility as circumstances may change from day to day. Many businesses aren’t rolling out the reopening balloons just yet, but that doesn’t mean we can’t start moving towards a normal work week. A staggered schedule is the perfect next step for returning companies.

Consider which roles necessitate an office presence. These positions should be marked as priority for a gradual reopening. Operating at half capacity or rotating shifts throughout the day is an excellent tool for encouraging social distancing and minimizing a crowded workspace.

Discuss any safety concerns with your key workers and be prepared to accommodate any health or scheduling related anxieties for vulnerable staff. Remember, some of your best teammates may still be playing part-time teacher to their children as well as full time executives! Phasing into a reopening as well as maintaining clear lines of communication with employees, vendors, and clients will ensure everyone knows what to expect by the time the red ribbon is cut and the doors are open on Monday morning.

Be Proactive in Prevention

The best way to ensure a successful reopen and mitigate the chance of future closures is to support your team’s health and wellbeing. It’s a great idea to invest in essential PPE such as masks, hand sanitizer, and plexiglass dividers. Arrange office spaces accordingly, allowing for 6-feet of distance between work stations. They may mean utilizing non-traditional spaces such as conference and break rooms as open workspaces for ongoing collaboration.

Consider implementing varying hours to avoid the 8 a.m. rush or having multiple side doors for entry and exit. Now that travel has resumed (and many of our stressed out parents are in need of a vacation), clearly communicate protocol for out of state excursions such as mandatory 14-day remote work or wearing masks following any long distance travel. Use signage on sinks to remind everyone of the power of hand washing and don’t be afraid to invite your employees to collaborate on ways we as a team can make the office a cleaner, safer environment. Re-engaging your staff is a vital part of the reopening process and a great way to ensure your team feels that their feedback is valuable and timely.

Clients, Vendors, and Training for What’s Ahead

With a staff schedule finalized, the next priority is to alert key contacts of the reopening as well as any potential changes to normal business hours. For vendors, ensure department managers are equipped to communicate their needs and work alongside supplier availability. Many vendors will also be operating under reduced hours so it’s important to schedule deliveries well in advance in order to accommodate any hard and fast deadlines.

Once the technical details have been worked out, it’s time to tell clients that you’re back in business. Remember to keep the tone of all communications positive and encouraging while maintaining a sense of reliability in the midst of COVID-19. Clearly announce any limited hours, state whether masks will be required, and what (if any) services have not yet resumed. Advanced appointment booking and contactless payment are excellent tools for making everyone feel safe while returning to normal. Be sure to spread the message on all digital communications platforms, using email, SEO, and blog announcements to get the word out.

Last but not least, don’t slack on training due to the current health crisis. Technology is more important now than ever for keeping us connected and delivering efficient products and services. Hackers and cyber criminals are quick to take advantage of the growing number of remote workers. Every staff member plays a significant role in ensuring data and confidential information is protected. 

Schedule a virtual meeting to discuss common phishing schemes, particularly those centered around COVID-19 and other recent scams to be aware of, and take a moment to review firewalls and system integrity. Your IT team has you covered as you begin the next phase of your company’s future.