If your business has switched from traditional telephony to VoIP (Voice over Internet Protocol), you are aware already of some of the pros and cons. Probably you are saving a lot of money, which is great! But you also may be running into some problems that are affecting the satisfaction of your customers, which you definitely don’t want.
So here are some common VoIP problems that people face, and some ways you can potentially avoid those problems.
According to an article by Sabio Information Technologies, the three main concerns with VoIP are these: having bad call quality, unsatisfactory management of your VoIP system, and a negative experience for your customers on-hold.
Fortunately, knowing what you are getting yourself into and working with a trusted VoIP provider can remedy these issues, or at least minimize them. It is important to discuss with a VoIP provider what you will use calls for. A business that is mostly using phone calls for internal communication has very different needs than a business experiencing a high call volume from customers every day.
Your VoIP provider can help you establish the right set-up to meet your needs. They can let you know the limitations of using VoIP so there are no surprises with what to expect.
AE Technology Group is an IT support provider based out of Long Island that can help you set up a VoIP system for your business if you are looking to make the switch. We can save you thousands of dollars leaving your traditional phone plan behind. And our low monthly rate for hardware, support, and service takes away your stress of troubleshooting and having upset customers. We will take care of your system so it works optimally for you.
So to answer any questions you have about VoIP, contact us today at AE Technology Group.