Switching to VoIP isn’t just a change in technology for businesses. It’s also a change in culture that employees have to get used to. While VoIP can be integrated with Microsoft Lync for easy accessibility, it’s still a different system that employees have to learn.
A recent CIO article describes the transition to VoIP and explains its effect on company culture. The article explains that some departments will welcome the technology while other will be more reluctant to use it:
“Some groups have embraced Lync. They love how it reroutes your office number to Lync and allows you to work at home when you need to. But for others the attitude is, ‘give me a phone and go away — I don’t want to use any of this fancy stuff.’ It depends on the department and how they want to use Lync.”
The development of VoIP represents the biggest change to calling in recent memory. Other than that, employees have been uses the same phones and the same system for years. They may be hesitant at first to learn a new system because they’re so used to landline phones.
Using Microsoft Lync assists employees greatly in the transition to VoIP. It’s a user-friendly, easy-to-use program that doesn’t come with a big learning curve. Employees will be able to make and receive calls and set their voicemail in their very first hour of using the system.
Then when employees have mastered basic functions, they can move on to collaboration and web conferencing. These features of Microsoft Lync improve business communications and provide companies with more options. After a few days of using Lync, employees will get hang of it and departments will use it as their main source of communication.
If you would like more information about a VoIP phone system for office 365, contact us.