what is it support


When small businesses sign up for IT support, they get access to a variety of services. Tech support isn’t any one product or service that you can buy. It’s a complete package that can improve several aspects of your business.

What is IT Support?

We posted a white paper not too long ago outlining all of the features that come with tech support. Here’s a list of some of the standard features:

  • Networking control
  • Email & messaging services
  • Total backup
  • Absolute security
  • Complete server monitoring
  • Unlimited network support
  • Vendor relationship management
  • Hosting services
  • Wireless Networking
  • 24×7 Response

Typically when we talk about our services, we break them down into four main groups:

Network security

One of the biggest challenges small businesses face today is network security. Contrary to popular opinion, small businesses are a popular target for hackers because they don’t typically have advanced security. With IT support, you don’t have to worry about network security, other than training your employees. All of the hardware and equipment are taken care of.


Not only do we constantly monitor your network, but we also offer 24/7 support. That means that if you ever have any problems with your network or technology, you can just call us and we’ll fix whatever’s wrong.

Data backup

In addition to protecting your data from hackers, you also have to back it up to prepare for data loss. Even if you already practice data backup, you may want to consider other options such as cloud computing. We help businesses set an automatic data backup plan so they can set it and forget it.


IT support also can be used for email and mobile messaging. In addition, although it’s not offered in the package, businesses can also ask about VoIP, a cost-effective alternative to landline phones.

To learn more about IT support, or anything else, please contact us.

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