Should I Hire An IT Guy Or An MSP?

Should I Hire An IT Guy Or An MSP?

Businesses rely on technology to keep their operations running smoothly, but who do you turn to when something goes wrong with your computers or phone system?

Keeping your tech operational is key to helping your business stay on track, and it’s likely you’ve considered a traditional IT team to handle your computer problems. However, sometimes a managed service provider (MSP) can have a lot of benefits over traditional IT. Read on to learn more about how an MSP compares to IT, and which may be right for your business. 

MSP And IT: What’s The Difference?

Businesses who use traditional IT rely on a person or department within the business to handle any tech problems. Some of their main functions include installing new hardware or software, configuring networks, troubleshooting problems, solving connectivity issues, making sure computer networks are secure, and many other things that happen behind the scenes of your business. IT people are paid members of the staff. One of the main drawbacks of an IT person or team is that their knowledge and time can be limited. 

On the other hand, an MSP puts an entire team of knowledgeable experts at your fingertips. They are always there, whenever you need their services. Unlike an IT team that works on-site at your business, an MSP works remotely. While many businesses may see this as a drawback, an MSP is usually only a quick phone call away. 

Benefits Of An MSP

There are plenty of benefits of hiring an MSP to handle your information technology systems. For example, they’re always there when you need them. Unlike a traditional IT team, they don’t call out sick or take vacations, which means that no matter when something goes wrong, you’ll be able to get it fixed quickly. And tech problems don’t always happen during normal working hours.  An MSP is often on call 24/7.

One of the biggest benefits of using an MSP, though, is the depth of experience and knowledge they can offer you. An MSP is comprised of professionals who all have different levels of expertise and useful skill sets. They have diverse qualifications and can collaborate whenever it’s required. A traditional IT team just doesn’t have the same level of knowledge that an MSP has. This means they can help you spot problems in your systems before they even arise. They can offer preventative measures, while an IT team may only fix problems after they happen. 

Another great thing about an MSP is that they are an extremely affordable option for many businesses. Hiring IT onto your staff means you have to pay them, even when they have downtime. In the long run, an MSP can save your business money, and they often offer a range of service options, so you can find something that fits into your budget. And as your businesses grow, you can scale up their services to meet your needs. 

MSP – The Right Choice For Your Business?

No matter what size your business is, an MSP is a great choice. They offer a range of options at the right price and the reassurance that you will always have tech support on hand if something goes wrong. An MSP can handle all your tech needs so you can worry about making sure your business keeps running smoothly. Before hiring an MSP, make sure they have the right training and certification for their team members. Read reviews online and talk with their team so that you know they’ll be a good fit.

If you’re looking to hire an MSP with the skills and expertise your business needs to be successful, contact us for more information. 

5 Reasons to Outsource Your IT Support

5 Reasons to Outsource Your IT Support

The decision of whether or not to outsource your IT services can be a weighty one. On the one hand, an in-house IT team allows for close supervision, and often a deeper level of familiarity with internal networks. On the other hand, an outsourced IT provider can offer several advantages that in-house solutions simply can’t touch.

The following information discusses 5 key reasons why outsourced IT support may make a lot of sense for your company.

1. The Right Balance Between Cost and Efficiency

Any IT department worth its salt must quickly respond to and resolve key issues that arise. An in-house IT team that is understaffed and overloaded with incident tickets may struggle to keep up with the constant demands placed upon it. At the other end of the spectrum, an internal IT department may be draining cash flow away from more important assets without truly justifying the expense.

An outsourced solution can help you to find the perfect balance between labor costs and speed of resolution. This is especially true when it comes to small businesses that may not have the resources to maintain a dedicated IT team.

2. Exceptional Scalability

Your business’ IT needs may fluctuate throughout the year. Perhaps you’ll experience rapid growth, which comes with an increased reliance on IT manpower to keep your business operations running smoothly. Then again, at certain times of the year, you may not require a lot of assistance.

In either situation, managed IT services from a 3rd party provider offer a highly scalable solution. Your IT vendor can easily adapt to your current circumstances, and you won’t have to worry about juggling factors like payroll and scheduling for internal employees. Even better, if your company already has a dedicated IT team in-house, you still have the option to supplement your department with some outsourced support for busy times of the year.

3. Maximum Cost-Effectiveness

The ultimate goal for any business is to keep costs low, and profits high. Managed IT services are typically less expensive than retaining dedicated IT staff, but without sacrificing quality.

If your company needs to operate within fairly strict budgetary parameters or doesn’t have the necessary infrastructure in place for an in-house IT department, then outsourcing your IT needs makes a lot of financial sense.

4. Empowerment to Focus on the More Important Things

There are so many critical factors that contribute to running a business: product development, marketing, accounting, etc., etc. There’s no reason why company executives and senior managers should have to spend an inordinate amount of their time clearing up IT issues. Yet, that’s often what happens, especially in small companies.

Outsourced IT support allows you to focus your time and energy on the more important, “big picture” aspects of running a business. Instead of sweating the small stuff, your partnership with a reputable IT service provider will help you to keep the company network up and running without cutting into your precious time.

5. Enhanced Focus on Adaptation

When in-house IT staff members spend the majority of their time putting out fires, there’s not much they can do to help your company adapt to changing times and market-altering technologies. On the other hand, an outsourced IT solution can help you to not only stay in business on a day-to-day basis but stay ahead of the curve when it comes to the latest innovations in your industry.

Clearly, there are several compelling reasons to outsource your IT needs to a reputable 3rd party provider, such as AE Technology Group. If you’d like to learn more about the managed IT services that we offer, reach out to us today.

How to Avoid These 4 IT Mistakes As Your Company Grows

How to Avoid These 4 IT Mistakes As Your Company Grows
Mistakes

Have you noticed that your technology is struggling to keep up as the company expands over time? If so, you’re not alone. Many companies solely focus on increasing their sales without considering whether their technology will be able to  accommodate their growth.

Here are several IT mistakes you should try to avoid as your business starts to grow:

Mistake #1

Your Technology Does Not Align With the Company’s Overall Goals

Your technology should always align with the goals of your business. After all, not every product is going to be a good fit or meet your needs. Once you have outlined the company’s strategic goals, you should only invest in technology that will help you achieve them.

Mistake #2

Your Employees Are Not Supportive

Do your employees know why your company uses certain technology over others? They are less likely to embrace it if they don’t understand its purpose. This can lead to unsupportive employees who can lower the morale in the workplace. You can avoid this mistake early on by explaining to them in detail how your technology ties into the company’s overall mission.   

Mistake #3

You Don’t Explore Your Technology’s Full Capabilities

Technology has made significant strides within the last couple of decades, but many companies are still not taking advantage of all its capabilities. Talk with your managed IT service provider to learn more about how you can fully optimize it. You should also train the employees on how to use your software and equipment.

Mistake #4

Your Technology Isn’t A Priority

Sadly, some small business owners and managers are so focused on driving sales that they forget to prioritize their IT. You can use technology to increase efficiency and productivity. To prevent this from happening, you should work with a dedicated IT service provider to oversee your company’s technology.

Schedule a Consultation Today

For more information on how to avoid costly IT mistakes, please contact us our managed services IT company today. We’d be happy to perform a free audit and give an on-site consultation.

How IT Support Can Help Your Business

How IT Support Can Help Your Business

Business IT Support

The economy in New York City is both extremely dynamic and competitive. Because of this, staying ahead of your competition is always extremely important. One of the best ways that you can ensure that you are able to stay ahead of others in your industry is by having a dedicated IT support service at your disposal. An IT support service will be able to provide you with a range of different services.

Network Establishment and Maintenance

The first thing that your support service will be able to provide you with is the establishment and maintenance of a network. Having a network to store and share data is extremely important. The IT support service will be able to developing Network that can connect all members of your organization. Through the use of Cloud technology and other services, it can greatly make your business more efficient.

Data Security

Due to the continued risks of data theft, engaging an IT support service to help you manage these risks is very important. The service will be able to establish a security system that will be difficult to access by outside threats.  They will also be able to monitor your network security on a daily basis for red flags and update it with new technology as needed.  This will help to keep your company and customer information secure.

Help Desk

The IT support service can also provide simple help desk support. Nothing is more frustrating than having a computer that will not work or not being able to access a network. The IT support staff will be able to provide you with quick support to ensure you are up and running in no time.

If you are in need of a New York City IT support service, contact us to learn more about all of the services that we could provide your organization.

IT Support For Your Business: Four Critical Components of IT Support

IT Support For Your Business: Four Critical Components of IT Support

Strong IT support is essential for business growth and success. But how do you know if your business is receiving high-quality IT services? Learn about IT support for your business.

Companies sometimes wind up spending more money in a particular area, such as cyber security, only to find out they haven’t made the right decisions and received comprehensive services.

The following are some of the critical components of IT support for your business:

  1. A proactive stance. Proactive IT support personnel don’t merely react to problems; they anticipate and do everything possible to prevent them. They rely on strategies such as round-the-clock network monitoring and timely maintenance and updates for hardware and software. They also help you with strategic planning, making IT decisions that lay the groundwork for future developments in your business.
  2. Multi-faceted, layered cyber security defenses. These include training employees in safer computing habits, installing firewalls and anti-malware software on company devices, implementing strong and accurate anti-spam programs, managing complex user log-in credentials, and remaining vigilant for suspicious network activities.
  3. Simplified support. Whether you’re having a problem with a piece of equipment or a software program, you know exactly who to call. You don’t need to start talking to multiple technicians or support specialists from a variety of companies. Just contact your IT support team, and they’ll handle the situation in a timely, reliable way.
  4. Dependable data backups. Your data is valuable, and your business development depends on avoiding permanent data loss, particularly for sensitive or critical information. IT support professionals can help you come up with reliable ways to regularly back up your data. The backups should be comprehensive and easily retrievable in the event of an IT disaster.

If you wish to find out more about the critical components of high-quality IT support for your business, please contact us. We’re dedicated to protecting your company, safeguarding your data, and ensuring productive and efficient business operations.