Remedies to Common VoIP Problems

remedies to common voip problems

If your business has switched from traditional telephony to VoIP (Voice over Internet Protocol), you are aware already of some of the pros and cons. Probably you are saving a lot of money, which is great! But you also may be running into some problems that are affecting the satisfaction of your customers, which you definitely don’t want.

So here are some common VoIP problems that people face, and some ways you can potentially avoid those problems.

According to an article by Sabio Information Technologies, the three main concerns with VoIP are these: having bad call quality, unsatisfactory management of your VoIP system, and a negative experience for your customers on-hold.

Fortunately, knowing what you are getting yourself into and working with a trusted VoIP provider can remedy these issues, or at least minimize them. It is important to discuss with a VoIP provider what you will use calls for. A business that is mostly using phone calls for internal communication has very different needs than a business experiencing a high call volume from customers every day.

Your VoIP provider can help you establish the right set-up to meet your needs. They can let you know the limitations of using VoIP so there are no surprises with what to expect.

AE Technology Group is an IT support provider based out of Long Island that can help you set up a VoIP system for your business if you are looking to make the switch. We can save you thousands of dollars leaving your traditional phone plan behind. And our low monthly rate for hardware, support, and service takes away your stress of troubleshooting and having upset customers. We will take care of your system so it works optimally for you.

So to answer any questions you have about VoIP, contact us today at AE Technology Group.

What is VoIP? Why is it Changing Business Telecom?

what is voip why is it changing business telecom

Up until recently there has always been a major bottleneck to the growth of a company: communication. In theory it is possible to have hundreds of thousands of employees distributed all across the globe helping you achieve your business goals, but as more people enter into your talent pool the costs of keeping them connected can quickly add up.

Traditional phone systems, such as PBX, have been able to address the needs of businesses with large numbers of personnel, albeit with relatively high cost. However, scaling them is not all that economical and international phone communication has always been costly. The proliferation of web technology has lead to businesses investing in IP networks, which can now be used for telephone and not just internet access.

We are now living in the age of Voice over Internet Protocol (VoIP). Rather than use dedicated lines for voice communication, VoIP allows a business to use it’s IP network for voice as well. This is the same IP network that you use to talk to other computers in your network and surf the web, and designing and creating this technology has been an amazing technical challenge.

Originally IP technologies were not designed with any real-time communication in mind. But with research and new hardware this technology has matured and now delivers the same quality of service (QoS) as traditional phone lines that businesses all over the world with MORE options. Businesses with employees all over the world have made the switch to VoIP phone lines.

For employees, the transition is pretty seamless. A business can use VoIP handsets that use digital-to-analog conversion and operate just like a conventional phone. For the business, the cost of maintaining separate phone and IP networks goes away, and the VoIP network is always cheaper and far more scalable.

The first step in making the switch to VoIP is to examine your business needs: make sure that making the transition is worth the investment by talked to a trusted technology partner that can help you implement a VoIP system to better achieve your business goals.

If you are interested in VoIP for your business you can contact sales, or call 877-771-AETG.