In this high paced technology world, guaranteed, something will go wrong with the technology. The computer is flashing error messages; the software is freezing up; the network is down; you can’t print the report. Work grinds to a halt. The IT department is called, but they are backed up or are one person.
If you’re a small business, you may not have an IT department, so rely on a computer tech person, who is running from client to client, or a teenager, or worse, you try to solve the problem yourself. Grinding teeth, shouting expletives follow. It doesn’t have to be this way. Hiring a managed service provider is a growing trend.
A recent Market and Markets report predicts the managed services market will grow from $142.75 billion in 2013 to $256.05 billion by 2018, at a Compound Annual Growth Rate of 12.4% from 2013 to 2018. In the study, managed service providers included managed data center, managed network, managed information, managed mobility, managed infrastructure, managed communications, and managed security. Another important result was that using managed services reduced costs by 30%-40% and improved productivity and efficiency 50%-60%.
Another study revealed that more highly skilled workers are joining managed service providers so that businesses are receiving competent assistance in a person’s specific area of expertise.
What does this all mean? How can a small business benefit from using a MSP?
- Have a problem after hours? MSP is there 24/7, 365 days a year.
- Desktop computers, laptops, networks and servers are all covered.
- Advice on what are the best hardware and software solutions for your business.
- Explain and advise how to best utilize cloud services.
- There are many remote service options that allow the technician to access a computer from a remote location, analyze the problem and solve the issue. This is a great savings in time since there is no waiting for the tech to show up.
- There is not one person to answer all questions. A business will talk with someone who is skilled and has expertise in the specific problem area.
- MSPs can monitor servers and networks and solve a problem before it becomes one.
- Flat monthly fee, nothing more, no surprises.
- Most important, “Time is Money.” With MSPs taking care of IT issues, that frees businesses to engage in their expertise – their business.
AE Technology Group can provide all these services. Get a handle on your technology. If you want more information on how to improve your data security or if you have any issues with your systems, please contact us, your Long Island computer network support specialists.
