Using a Desktop Support Technician to Troubleshoot Problems and Find Solutions

using a desktop support technician to troubleshoot problems and find solutions

Many IT companies provide desktop support technicians, though not all are successful at helping you at the right times. While most of them provide technical support 24/7, you want to have one that solves problems in a hurry. Much of that comes through troubleshooting, which the best support techs do behind the scenes without getting in the way.

It’s something we provide here at AE Technology Group, and our desktop support gives you so much more you might not expect. Much of this comes in making sure problems get solved quickly through different avenues, including taking on the act of prevention.

If your desktops end up going down at the wrong possible times, what should you expect from our desktop support services if you can’t afford any downtime?

Testing and Giving Recommendations

We want our prospective customers to always understand that support doesn’t mean only going to work when something goes wrong. Our team consistently works in the background to test your computer system, including giving recommendations when we see something amiss. It’s really a form of IT management at the same time, because we’ll give you tips on how to improve things before anything happens.

This form of prevention helps prevent the worst possible scenarios from happening. But we know anything can happen, no matter how much prevention there is. Through our quick troubleshooting, we’ll diagnose your problem immediately so you’re not left hanging. With 24/7 technicians available, someone will take care of an issue, no matter what time it is.

Yes, the above situation might happen on a weekend or late at night when your company staff are working overtime on a project. When you have a deadline during a time when other IT techs aren’t available, we’ll always be there to help you through.

Along with professional certifications in the operating systems you use, you’re guaranteed expertise in our team without being obtrusive to your company.

Contact us here at AE Technology Group to find out more about our desktop support and how much it works in the background to help your company run more efficiently.

Your IT Solutions Provider: Giving You What You Need Rather Than Unnecessary Tech

help your employees avoid the threats computer tip of the day

If you’ve been looking for an IT solutions provider to help your business run more efficiently, you’re going to encounter many with their own sales approach. But the ones to stay away from are those who push the latest technology to you only because everyone else uses them. This kind of tactic usually leads to problems because every business is different and needs specific tools that help them for their own purposes.

Here at AE Technology Group, we’re much different, because we have experience working as IT consultants out in the field. Even though we have access to the latest tech tools for making any business grow, we know not all technology is for everybody. First and foremost, we research your business structure first so we know what you really need vs. using only what’s popular.

What IT solutions might you really need, and which ones might not necessarily be the best fit for your business?

Finding What Works

While we offer an excellent cloud solution, we know not everyone is fit for the cloud. We’ll never force the cloud on anyone if it doesn’t fit with their business structure. This isn’t to say it hasn’t helped numerous businesses in myriad ways. If there’s anything that would be useful for most businesses, it’s the cloud. That’s because your entire business data is in a secure database and easily accessible anywhere you have an Internet connection.

In disaster scenarios, this is imperative since most other methods of data storage are risky. Along with having software and other service-oriented parts of your business made available through the cloud, you also save money on having to buy hardware.

As IT consultants, we’ve seen the benefits of what the cloud does for so many. Yet, we also offer one of the most important things that every business needs: IT support.

If the cloud isn’t for every single business in existence, an available consultant team who’s there to help you through technical issues is vastly important. Downtime is a very ugly word in businesses nowadays, especially when several days of downtime could put your business on an unrecoverable financial path.

Many businesses who’ve dealt with natural disasters know what this is like, and made worse because they had no disaster recovery plans in place. We offer excellent solutions for this by always being there to help you recover, 24/7.

Most of all, based on our experience in the field, we know what’s really going on out there. Unlike many IT techs who stay in-house in place for years, knowledge in what the best solutions are is key to an effective IT consultant team.

Contact us here at AE Technology Group and we’ll work closely with you to show you what your business really needs for the greatest growth potential. We guarantee this while always being there to help you solve any technical issue quickly and efficiently

Using IT Outsourcing in New York When You Need a Project Done on Weekends

using it outsourcing in new york when you need a project done on weekends

IT outsourcing is a popular option for companies now thanks to consultants having superior knowledge about the latest IT issues and technology. It’s no different here at AE Technology Group, where our team of IT consultants give you the best solutions for your company.

We do this through the act of prevention, but we’re also there to provide solutions, including using the cloud for disaster recovery, plus management of your network and other devices.

What happens, though, when you have a project that needs saving in the cloud on a weekend? If you currently rely on your own IT team, most likely they don’t work the weekends, causing a dilemma other than paying them for overtime. While that sometimes works, you may need a team who’s always there, 24/7. When you have decent IT management and consultants working for you, they’re always there to help you through any issue or project underway.

We understand when a project needs finishing during deadlines, and it may mean 11th hour work on a Saturday or Sunday. Rather than paying extra for your IT team to work overtime, our team is there to migrate your project to the cloud.

This brings a level of efficiency you won’t always find in all IT consultants. Even better, we work in the background so your employees won’t know we’re there. The last thing you want is any chance of disruptions while doing a cloud conversion.

The same is true of our management solutions for your network and desktops. We work silently in the background while preventing issues and helping your company work more efficiently. With our IT management working behind the scenes, we’ll also provide tools necessary for scalability when you start feeling growing pains.

Contact us here at AE Technology Group to find out more about our IT solutions. Don’t let your vital project go by the wayside when a deadline approaches on a weekend.

Disaster Recovery for New York Businesses: Are You Prepared for Another Polar Vortex Situation?

disaster recovery for new york businesses are you prepared for another polar vortex situation

Disaster recovery for New York businesses might seem like an automatic process after dealing with Hurricane Sandy in 2012, then the Polar Vortex last year. But statistics showed that many businesses never recovered from Hurricane Sandy only six months after it occurred. The same applied to the Polar Vortex that reportedly had an astonishing $15 billion loss for the retail industry.

If those businesses might have ultimately survived, the lack of business could have put them in the red, leading to bankruptcy.

Yes, New York has seen enough of natural calamity. And yet, many businesses probably still haven’t set up a plan for disaster recovery. Perhaps you’re one who thinks that because nothing has happened to your business, nothing ever will. This kind of thinking plagued all the businesses affected in the last two disasters with many never reopening as a result.

What things might happen in New York this year that could put you in jeopardy without having a proper disaster recovery plan in place? Here at AE Technology Group, we provide comprehensive IT solutions that can help give you peace of mind when the risk of anything happening is high.

Dealing with Natural Disaster

Defining a natural disaster has widened in recent years with freak weather events happening at the blink of an eye. This could mean an earthquake in a place that hasn’t had one before. It can also mean tornadoes in places where they aren’t overly common.

Any of those could happen in New York, just as much as we occasionally get the tail end of hurricanes. Plus, winter storms are still a given, some perhaps equal or more severe than the Polar Vortex.

All of these disasters can mean power outages that shut down your business possibly for days. Having no power for just one day could cost you thousands of dollars you may never make back. Then, going on for several days, a power outage could bring your business down.

However, with cloud solutions, you can go to another location with Internet and access your business data within hours. By using the cloud, you’re using one of the most important aspects of any disaster recovery plan.

What About Man-Made Disasters?

Let’s not forget the warnings from recent incidents like the Sony Pictures hack that brought down the entire company. Had Sony used proper IT management and a cloud solution, they could have had their main operations back immediately.

With cyber threats like this, it could become more common with businesses in New York and worldwide. Overall, these threats may soon be more serious than anything Mother Nature could ever throw your way.

Contact us here at AE Technology Group in the new year to learn more about our IT services, including a cloud solution, IT management, and IT support. Don’t end up being a new statistic here in New York as another business that had to close unnecessarily.

What is IT Support?

what is it support

ae-support

When small businesses sign up for IT support, they get access to a variety of services. Tech support isn’t any one product or service that you can buy. It’s a complete package that can improve several aspects of your business.

What is IT Support?

We posted a white paper not too long ago outlining all of the features that come with tech support. Here’s a list of some of the standard features:

  • Networking control
  • Email & messaging services
  • Total backup
  • Absolute security
  • Complete server monitoring
  • Unlimited network support
  • Vendor relationship management
  • Hosting services
  • Wireless Networking
  • 24×7 Response

Typically when we talk about our services, we break them down into four main groups:

Network security

One of the biggest challenges small businesses face today is network security. Contrary to popular opinion, small businesses are a popular target for hackers because they don’t typically have advanced security. With IT support, you don’t have to worry about network security, other than training your employees. All of the hardware and equipment are taken care of.

Support

Not only do we constantly monitor your network, but we also offer 24/7 support. That means that if you ever have any problems with your network or technology, you can just call us and we’ll fix whatever’s wrong.

Data backup

In addition to protecting your data from hackers, you also have to back it up to prepare for data loss. Even if you already practice data backup, you may want to consider other options such as cloud computing. We help businesses set an automatic data backup plan so they can set it and forget it.

Communication

IT support also can be used for email and mobile messaging. In addition, although it’s not offered in the package, businesses can also ask about VoIP, a cost-effective alternative to landline phones.

To learn more about IT support, or anything else, please contact us.