Is your company is trying to handle its internal help desk support needs on its own?
You are probably misdirecting time, money, and management attention that could better be used in building your core business.
Many small companies try to provide the hardware, software, and network support their employees need by depending on in-house personnel. Sometimes it’s a small support group with official responsibilities for assisting employees. Other companies provide IT support on an informal basis, relying on the willingness and ability of some workers, who have job responsibilities of their own, to share their time and knowledge with coworkers when the need arises.
Although it may seem that keeping IT support in house is the most cost-effective option for a business with a limited budget, just the opposite is often the case. The cost in lost time, in employee confusion and frustration, and in operational inefficiency as workers are diverted from their own tasks in a sometimes futile attempt to aid coworkers, often far outweighs the cost of using a professional help desk support service.
A good Help Desk provider will have employees whose job it is to know your IT setup in depth, so that they can offer expert assistance with hardware, software, and networking issues on a 24/7 basis. Plus, they’ll be able to train your employees so that fewer IT-related problems arise in the first place.
Unlike your company, a Help Desk vendor’s business is focused on maintaining a dedicated, expert staff, along with time-tested procedures for handling a wide variety of support issues quickly and successfully. It’s very difficult for a small internal support staff, and certainly for employees who informally share their expertise with coworkers, to match the service a professional Help Desk company can provide.
If you would like to explore how the professional Help Desk services AE Technology Group offers can provide superior IT support, and help you eliminate unnecessary distractions from your core business, please contact us.