Enjoy the Benefits of Remote Support

enjoy the benefits of remote support

Enjoy the Benefits of Remote Support

Have you ever had one of those moments at work when your computer is just not doing what you want it to do? You are sure that if you were an IT professional it would only take you a moment to figure it out. But you aren’t. So instead you waste an hour of your time trying one thing after another, web searching for a solution, and still aren’t able to resolve the problem.

You are not alone!

This is a very common frustration with computers and technology. Large businesses generally have their own IT department. But what about all those small to medium businesses out there? Hiring IT support is a great solution and many IT companies offer remote support. The benefits of remote support are endless.

Remote support enables your IT company to remotely log into your computer and fix the problem as if they were sitting right there. It really is a sight to see if you haven’t experienced it before. It is like all of a sudden a ghost is operating your computer. Only it isn’t a ghost. It is an IT professional who can more often than not fix your problem. This saves both of you time because they don’t have to travel to you and you don’t have to wait for them to get there to be up and running again.

For more information about remote IT support in New York City and Long Island, contact us at AE Technology Group today. Of course we also offer on-site support when needed, but let us open your eyes to the wonders of remote support.

How to Create a Password to Protect Your Computer

Password to protect your computerA password is a word or string of characters you use for user authentication. You must know it in order to prove your identity or gain approval to access an account. A hacker is a person who illegally gets access to a computer system and tampers with the information.

Tips on how to protect your computer from hackers are below.

  • Do not use a password that contains parts of your name or email address.
  • Do not include personal information or use consecutive numbers in your password.
  • Avoid using a password that has familiar slang terms or phrases.
  • Use variations on numbers, punctuation, capitalization and spelling. A secure password is lengthy, random, and unique.
  • Use the Bruce Schneier’s Method. It was created by a security expert who recommends that you take a sentence and turn it into a password. Take the words from the sentence, then abbreviate and combine them.

It is also important to protect your computer from viruses by using antivirus software. There are several commercial products that can help protect your computer from various viruses, worms, Trojans and other hacker tools. Your software must be configured to update its database on what to look for. Use a firewall as well because it tries to block hackers from entering or using your computer. Firewall examines electronic data coming in or out of your computer and compares it to the rules. If the data matches the rules, it is permitted to pass. If it does not, it is blocked.

For more information please contact us.

9 Questions to Ask When Considering Custom CRM Solutions

9 questions to ask when considering custom crm solutions

custom CRM solutions

Seriously, customer relationship management (CRM) software can make all the difference. Custom CRM solutions are bigger than they have ever been, and we’re not using hyperbole on this one. So the question then becomes: “Do you have it?” Or perhaps more importantly “How do I get it?”

Ask these NINE questions

What size business is the CRM software built for?

Custom customer relationship management (CRM) software built for small businesses has basic features at an affordable price. The advanced, pricier models are feature-rich and highly customizable. It’s best to go with custom CRM solutions that can grow with your business.

Is it really user-friendly?

The idea of custom CRM software sounds complicated, but it doesn’t have to be. If you can navigate a web browser, you can use this software. Also, look for a vendor that provides training for employees.

What features are available to help me with sales, marketing and other aspects of my business?

You need to know exactly what comes with your CRM system. Some features may cost extra. The features you want to look for are sales force automation, marketing automation, inventory management, multiple database, support, security management, and calendaring.

How customizable is the software?

Some custom CRM solutions only offer a few customizable features, while others are more sophisticated. Before you buy, it’s good to note how your business plans on using the CRM software. That way you’ll be able to customize the specific features you need.

How easy is it to integrate with other systems I already use?

The best option for compatibility and accessibility is an online CRM solution. This requires no software to download and can be accessed through a web browser. Not only do you want compatibility, but you want the perks that make life easier.

What limitations are there to using the software?

You need to know if you can work offline, if mobile apps are available, and other limitations of the software. These are not naysaying facets. It’s just good to know, what to expect.

What is the actual cost of the software?

Sure, there is the initial cost. But are there any additional fees? What if you need to add more users or want more features?

What type of security features does the CRM system have to protect my data?

Your custom CRM system should have a security management plan. Should disaster strike, you want to know you’re protected. An online CRM solution is safely stored, reliably hosted and securely backed up automatically.

If I need help, what type of customer service is offered?

Don’t just pay for the software and walk away. It’s good to have support included in the service. But if support isn’t offered at the start, what does that say about the company?

If you are on the fence about trying an online custom CRM solution, sign up for a free trial. Also, there’s a free PDF about CRM for you to look over.

CONTACT US

And if you have any other questions or concerns, contact us. We’re always happy to help you get started. Thanks.

6 Benefits of Zarafa Email

6 benefits of zarafa email

The Zarafa program offers traditional groupware features and allows you to control almost every aspect of your inbox. The Zarafa email is an open source and collaboration service that is extremely reliable.

More details about the Zarafa Email software:

Open Source: The collaboration platform is licensed under Affero GPLv3. Zarafa uses standard Linux packages that are interchangeable with other packages which can do the same tasks.

User-Friendly: It is easy to use because the features; the address book, public folders and calendar are similar to Outlook and the layout is familiar. You can get connectivity with Outlook through a plugin.

Device Support: You can have a Web 2.0 Outlook feel through web access on any of your mobile devices and on all your ActiveSync compatible mobile devices.

Contacts: The technology enables you to create, use, and manage your contacts from one place as well as share contacts across your organization. Another great feature is the global address book.

Team Mailbox: You can connect email addresses to a team mailbox. The team members can monitor incoming messages. Each mailbox appears in a folder navigation pane and stays open until closed.

Add-Ons: The features you can add-on are Spreed, Dropbox, IM and ownCloud Support.

AE Technology Group understands your business and can provide computer network managed services. Zarafa Outlook Sharing & Webaccess gives you the advantages of Microsoft Exchange at only half the cost. It combines usability of Microsoft Outlook with the flexibility and stability of a Linux server. Zafra involves a fast setup process and easy migration.

For more information please contact us.

How Can IT Help a Business

how can it help a business

Two businesses men shaking hands, sealing a deal.

The Situation

You have developed a concept for a business product or service that you feel is certain to sell. You have done your homework and created a business plan that rocked your banker’s world.

Your financing is in place, your production is in good shape, and you are ready for prime time.

You realize that your business will benefit from a strong presence on the internet and on social media, and you have worked hard to figure your way around a mouse and keyboard.

But as you really consider your technology needs for a successful small-sized business, you realize that you are ill-prepared to meet that need.

Panic sets in. Now what?

The solution is simpler than you might think. Consider the option of outsourced IT computer support for your business.

How can IT help a business?

Simply put, outsourcing your computer support allows you to focus on what you do best while letting IT experts handle all the technology stuff you have never even heard of.

With this solution, as your business takes off and profits come in, systems roll efficiently along. Your email accounts stay safe, your firewalls remain intact, your data is uninterrupted, and your hardware runs smoothly.

All of this can be accomplished without having to spend valuable time researching the difference between malware, adware, phishing, and botnets.

What could be better than such an easy, economical solution to a thorny problem?

Contact us, and we will concentrate on supplying your business technology needs while you concentrate on making your business a success.