Remote Support and Cloud-based Solutions

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Are you looking to optimize your IT support and boost operations? Remote support and cloud-based solutions are your answer. They provide seamless assistance, real-time issue resolution, cost reduction, and enhanced collaboration.

With unparalleled flexibility and scalability, these solutions offer cost savings, improved security, and increased accessibility to data. When choosing, prioritize scalability, security, and collaboration. Guarantee encryption, access controls, and seamless integration for future growth. To implement successfully, align strategies with objectives, address integration challenges, and provide thorough user training. Future trends include automation, AI, machine learning, and AR/VR. Optimize business with these transformative technologies.

Importance of Remote Support

Remote support guarantees seamless IT assistance for users working from various locations. By providing real-time assistance, remote support solutions enable IT teams to address issues promptly, leading to efficiency improvement and enhanced productivity.

The ability to troubleshoot and resolve issues remotely reduces costs for organizations, as there’s no need for on-site visits or lengthy downtime due to technical problems. This quick and efficient support also contributes to higher customer satisfaction levels, as users experience minimal disruption to their work processes.

With remote support, IT teams can access users’ devices remotely, diagnose problems, and offer solutions promptly. This saves time and ensures that employees can continue their work without prolonged interruptions. The convenience and effectiveness of remote support solutions make them indispensable for modern businesses operating in a distributed work environment.

Benefits of Cloud-based Solutions

Within modern IT solutions, cloud-based tools offer unparalleled flexibility and scalability for businesses of all sizes. One of the key benefits of cloud-based solutions is the scalability advantages they provide. With the ability to easily adjust resources based on your needs, you can effortlessly scale up or down without significant infrastructure investments.

Another significant advantage is cost savings. By utilizing cloud services, you can avoid the upfront hardware and maintenance costs, paying only for what you use. This pay-as-you-go model can result in substantial savings for your business.

Cloud-based solutions facilitate improved collaboration, enabling teams to work on projects simultaneously, regardless of their location. This enhances productivity and efficiency within the organization.

Enhanced security measures offered by cloud providers help safeguard your data from potential threats, giving you peace of mind.

Lastly, increased flexibility is a hallmark of cloud-based solutions, allowing you to access your data and applications from anywhere, anytime, with an internet connection. This flexibility enables seamless remote work and boosts overall productivity.

Key Features to Look For

When selecting cloud-based solutions, prioritize features that offer scalability, security, and seamless collaboration for your business needs.

Security measures are paramount to protect your data and guarantee compliance with regulations. Look for solutions that offer encryption, access controls, and regular security updates.

Scalability options are essential as your business grows. Choose a solution that can easily accommodate increasing users and data volume without compromising performance. Integration capabilities are vital for seamless workflow across different platforms and tools. Ensure the cloud-based solution integrates with your existing systems to enhance productivity.

A user-friendly interface is critical for smooth adoption and user satisfaction. Opt for a solution that’s intuitive and easy to navigate, reducing the need for extensive training.

Reporting capabilities are valuable for tracking performance, identifying trends, and making informed decisions. Look for solutions that offer customizable reports and real-time insights to optimize your operations.

Best Practices for Implementation

Establish clear implementation strategies to successfully implement cloud-based solutions that align with your business objectives and user needs.

When it comes to implementing remote support and cloud-based tools, consider the following best practices:

  • Implementation Strategies: Develop a detailed plan outlining the steps, timeline, and responsibilities for implementing the new solutions.
  • Integration Challenges: Address potential integration issues with existing systems or processes upfront to guarantee a smooth implementation.
  • User Training: Provide thorough training to users on how to utilize the new tools effectively to maximize their benefits.
  • Security Considerations: Prioritize data security by implementing encryption, access controls, and regular security audits to protect sensitive information.
  • Performance Monitoring: Set up mechanisms to continuously monitor the solutions’ performance and make necessary adjustments to optimize efficiency and effectiveness.

Future Trends in Remote Support

Exploring emerging technologies will shape the future landscape of remote support services. Automation integration will streamline processes, allowing quicker issue resolution and improved user experience.

Artificial intelligence will play a significant role in remote support, enabling predictive issue detection and automated troubleshooting. Machine learning algorithms will enhance the ability to analyze vast amounts of data, leading to more personalized support solutions tailored to individual user needs.

Virtual and augmented reality technologies will revolutionize remote support by providing immersive troubleshooting experiences. Through virtual reality, support technicians can visualize complex issues in a simulated environment, leading to faster problem-solving. Augmented reality will allow for real-time guidance, with technicians overlaying instructions onto a user’s screen.

Take the Next Step with AE Tech Group

To sum up, by embracing remote support and cloud-based solutions, you can streamline your IT assistance and overcome the challenges of supporting a dispersed workforce.

These innovative tools offer flexibility, agility, and the ability to provide efficient support to users worldwide.

Stay ahead of the curve and empower your team to troubleshoot issues swiftly, boost productivity, and guarantee minimal downtime.

Ready to revolutionize your IT support and boost your business operations? AE Tech Group, a WheelHouse IT company, is here to help. Our remote support and cloud-based solutions provide seamless, real-time assistance, cost efficiency, and enhanced collaboration, all tailored to meet your specific needs. Contact us today to discover how we can help you implement these transformative technologies and drive your business forward

Cloud Platforms are Deteriorating the Need for Onsite Computing

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Cloud computing has been a major topic of discussion in the business world, but many IT professionals have been skeptical of the practice over the years due to security concerns and issues with management. However, technology advancements have allowed businesses to implement cloud computing in previously unforeseen ways, leading to more convenient, flexible, and affordable solutions as a whole. 

Why is Cloud Computing is So Valuable 

You likely use the cloud for certain resources within your infrastructure, many of which are perhaps hardware-related, and it’s an incredibly helpful solution in comparison to renewing your entire in-house infrastructure on the regular. Cloud computing is valuable in that it can help you cut costs associated with running enterprise-level applications and hardware systems, essentially distilling these costs into a per-month or per-GB offering. It’s a great way to streamline your computing strategy. 


Many of the resources you utilize on your computing infrastructure can be accessed through the cloud, so it’s effective for setting up your business just the way you want it. You can cut costs while implementing the resources you need to thrive. Furthermore, cloud-based tools give you enhanced flexibility and the ability to implement platforms that you might not otherwise consider, as well as allowing you to scale solutions to meet your business’ demands. All you need is an Internet connection to make sure that your employees have access to the tools they need to succeed. 

However, there are some drawbacks to cloud computing. 

When It Makes Sense to Stay In-House 

On-site computing is the traditional way of doing things for business. You implement server units that host your application and data, and they essentially create a central hub for your business’ technological resources. On-site computing is not that rare for many businesses that have been around the block a time or two. These businesses need uninterrupted access to their resources, and even though cloud computing uptime has increased dramatically over the years, downtime does still exist. 


Security is also a factor that must be considered with cloud resources. On-site computing gives your business greater control over access, network traffic, and so much more than your typical public cloud might. You don’t want to be caught in a position where your business’ most delicate information is hosted in the cloud and it gets compromised as a result. Some companies simply don’t want to take the risk due to compliance and other various factors, which is completely understandable. 


No matter how you want to set up your computing infrastructure, AE Technology Group can help you keep it safe and optimized. To learn more, reach out to us at (516) 536-5006

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3 Major Benefits of Cloud Computing in Business

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If you have to rely on remote workers as a small business, you might fear what they represent to your operations: a lack of control, security challenges, and of course, productivity issues. However, in today’s remote workplace, it is important to acknowledge that remote workers played a critical role in saving countless organizations throughout the course of the pandemic and businesses can benefit from cloud computing.  

To offer some context, let’s examine just how the shift to cloud computing made remote work not only possible, but critical to the continued success of businesses in the face of a global pandemic. 

Cloud Computing Boosts Collaboration 

The first benefit that cloud computing provides for businesses is a collaboration boost. Through the use of cloud platforms, employees can work together on projects even if they are not physically in the same location. All they need is a solid Internet connection to gain access to all the files they need to go about their work, together. 

Cloud-hosted collaboration applications also have communication tools built right into them. Users can share files and work together in real-time, boosting productivity, efficiency, and project fulfillment turnaround. This type of cloud collaboration is a breakthrough that is not disappearing, even long after the pandemic fades into memory. 

Providing Access 

Remote workers also need access to applications and data that can put a strain on their company’s computing infrastructure. Cloud computing gives businesses the ability to host applications and data storage in the cloud, then delegate access to that infrastructure as needed. With a simple login (and often two-factor authentication), employees can leverage the same applications for productivity they would as if they were physically in the office, along with the data storage needed to ensure they stay productive. Collaboration solutions also aid in this process. 

Flexibility Over IT 

Cloud platforms are incredible for remote teams, but the flexibility they afford workers also helps the business itself. Through Software-as-a-Service, or SaaS, businesses gain the ability to pay per user per app, meaning they can more easily add or drop users compared to your traditional software procurement process. Cloud applications can also be canceled at any time, giving businesses much more flexibility and control over costs, even for short-term projects. 

The cloud has changed the way businesses operate forever, so it’s time to start thinking about what it can do for your own operations. To get started, give us a call at (516) 536-5006.

Remote Work: 3 Challenges and Solutions

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For the past year, remote work has been basically the only option for some businesses. If the pandemic has proven anything, it is that all of our preconceived notions of remote work being impossible for certain industries and sectors are simply not true. Most businesses can leverage remote work in some capacity, so in a post-COVID world, it is your responsibility as a business owner to act on the many benefits that working remotely can pose for organizations like yours as well as mitigate the challenges of remote work.

The Challenges of Remote Work

Let’s discuss some of the challenges of remote work, as well as how technology can help you address them.

Staying Connected

It’s one thing when you can just pop over to someone’s office and pick their brain about something on the spot, or turn around and ask a coworker a question. It’s another when you are in two different locations and physically separated from one another. Staying connected in the ways that matter—building community, rapport, and healthy working relationships—proves to be difficult in an online environment.

Data Access

Many employees have multiple devices, like company-issued smartphones, laptops, and of course, their work desktops. Files might be spread out across these devices, and if the employee is out of the office with no way to access important files, there is a chance that work might not get done. Therefore, staying connected to important documents and files is incredibly important when out of the office.


One of the biggest pain points of businesses when working outside the safety of the office is security. Without the protections of the in-house network, who knows what threats could target your employees’ devices—devices that might not have security solutions installed on them. It’s critical that you take this into consideration when planning your approach to remote work.

Technology to Address The Challenges of Remote Work

As usual, technology offers several solutions to the above dilemmas. Here are some ways that modern technology solutions can help you keep your organization running in the face of remote work.

Voice over IP

Having an all-in-one communication platform like VoIP is a great way to stay connected while out of the office. VoIP lets you use an Internet connection to do everything you would normally do with your in-house telephone system, plus more. Some VoIP solutions also have video and IM chat functionality, giving you and your team more ways to stay connected even while out of the office.

Cloud Computing

Wouldn’t it be great if all of your business’s important data and information could be found in a place where you can access it on any approved device, be it a laptop, desktop, or mobile device? The cloud allows your organization to do just that by taking advantage of an online environment for everything from application hosting to data storage. The possibilities for how your business can use the cloud are quite limitless.

Virtual Private Network

To aid in network security while working remotely, you can use a virtual private network, or VPN, to securely connect to your in-house network. What this does is encrypts data traveling to and from a device, keeping it secure from any prying eyes. This is especially important for employees who might have to work in public locations due to disruptive home lives or travel.

Let Us Help!

Implementing technology that helps your business be successful in and out of the office is critical to staying competitive in today’s economy. To this end, a managed service provider like AE Technology Group can help your organization implement the best tools on the market. To learn more, reach out to us at (516) 536-5006.

Cloud-Hosted Tools Your Business Should Consider

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The cloud has provided organizations with countless ways to innovate and improve operations. Still, for those who are just now jumping on this great opportunity, you might have some questions about how to get the most out of the cloud or how even to get started. Let’s discuss some of the major benefits of cloud-hosted tools, as well as why it’s critical to consider them in the years to come.

This is especially important right now, while the world is reeling from a global pandemic. So how can cloud-hosted tools help your organization navigate this territory and optimize operations, despite the circumstances? Let’s find out.

Data Storage

Business professionals often run into a situation where important files are located on one of their devices but not on the others. Even if files are stored on an in-house network, that doesn’t necessarily help you out of the office. The answer to this dilemma is surprisingly simple: implement a cloud-based data storage system.

Cloud-based data storage allows your organization to access data on any connected device, provided the accounts have been outfitted with appropriate permissions. You can work on any file, anytime, from anywhere. When it comes time to travel or work remotely, a cloud-based data storage system means that you will never have access issues again. Since hosting on-premise can be expensive and time-consuming, we recommend hosting your data in the cloud.

Backup and Disaster Recovery

If your business is not prepared to handle data loss scenarios, your future is most certainly in jeopardy. Data stored across different devices can be difficult to keep track of, but if it’s all housed in the same location, i.e., the cloud, it becomes easier to back up and recover in the event of a disaster. While tape may have been the gold standard for a long time, it was prone to several inconsistencies that make it pale compared to the cloud, such as the possibility of user error, risk of natural disasters, and the sheer amount of physical space the tapes can take up.

An automated data backup system that does not rely on anyone setting tapes is the ideal solution, and it’s thanks to the cloud that it is possible. Backups stored in the cloud provide more redundancy than tape, so you will never have to worry about whether or not the data is available. In addition, you can know with confidence that a copy of your data exists for you to recover in the event of an emergency.

Cloud-Hosted Tools

Why limit what the cloud can do for your business to just your data and backup? Instead, imagine what you can accomplish by using the cloud in more creative ways, such as hosting your business’ email or productivity suite on it. Hosting these solutions in the cloud allows for easy access on any approved device, meaning that you are truly freed from the constraints of the office.

You can also apply this principle to hardware solutions to an extent. For example, if you have certain legacy software that only runs on a specific instance of a server operating system, you might normally require an individual server unit for that software alone. Instead of running more hardware, you can instead use a virtual machine with partitioning through the cloud, allowing you to host-specific instances of an operating system in a virtual environment, saving you the headache and frustration of maintaining yet another server unit.

Get Started with the Cloud!

Don’t wait any longer to get started with cloud-based technology. AE Technology Group can help you with the entire process, from conceptualization to implementation. To learn more, reach out to us at (516) 536-5006.