What Are Managed Services for New York Businesses?

what are managed services for new york businesses
Managed Services

If you are new to owning a business or perhaps have just never considered using IT services you are missing out on a service that could make the operations of your business run a lot more smoothly. AE Technology Group offers managed services to New York and Long Islands businesses. We specialized in providing services to small to medium businesses that don’t want to deal with the hassle of managing IT in-house.

Managed services offer both preventative and on-demand IT support to our clients. The are many benefits to hiring AE Technology Group to provide your IT services. The first is that we always have on-demand support. IT issues are rarely convenient and need to be repaired as soon as possible to keep your business running smoothly. Thanks to today’s technology, almost any IT problem can be fixed remotely. So if you give us a call we can help solve your problem quickly without having to make a trip into your workplace.

Another benefit of managed IT services is that it saves your business money and space. Having your own in-house IT takes up space and hiring full-time IT staff might be more costly than hiring outside support. And an additional benefit is that managed IT services come in packages depending on what you need. You will probably find many of your IT needs fall under one of our packages provided at a low monthly rate.

For more information about managed IT services, contact us today at AE Technology Group.

Making Sure Your Software Is Integrated Properly

making sure your software is integrated properly

Managed Services For New York Businesses: For your business to run smoothly, the various components of your IT infrastructure need to work well together – whether it’s two different software programs sharing data or a reliable connection established between pieces of network equipment.

Managed Services For New York Businesses

One example comes from a recent Business 2 Community article on integrating your CRM and CTI solutions.

CRM (customer relationship management) plays a critical role in marketing, sales, and customer retention, including strengthening brand loyalty, timing email marketing campaigns, and following up with customers who have voiced questions or concerns. CTI (computer telephony integration) refers to solutions for coordinating computer and phone interactions.

The article points out examples of how CRM and CTI software can work together to help you field customer calls more efficiently and maintain more accurate, comprehensive records of call times and conversations.

The result is a better understanding of your customers, why they phone in, and what each call has achieved, such as closing a sale or resolving a problem with a customer service representative. The data provides you with potentially powerful insights that help you cater to your customers’ needs more consistently and effectively.

How can your IT managed services provider (MSP) help?

Your MSP will monitor, maintain, safeguard, and improve your IT infrastructure. These responsibilities include helping you integrate software, ensuring that the programs work together properly. They’ll also respond quickly to any problems and help you avoid costly downtime.

From your MSP, you can also receive suggestions for how to make the most of your software – such as combining your CRM solution with Microsoft Outlook or other programs containing relevant customer information. Your MSP can implement automated processes and other shortcuts that improve efficiency and reduce the chances of human error.

To further discuss what an MSP can do for you, please contact us. Gaining an advantage over competitors means, in part, ensuring that all the software and hardware you rely on work together seamlessly.

The Importance of an IT Services Company for Your Long Island Business

the importance of an it services company for your long island business

Today’s successful businesses require the latest in technology and IT support. An IT services company enables them to function efficiently while keeping up with the competition. Regardless of the size of your business, there are some challenges here including the ongoing cost of managing the cost and having the support you need for maintaining it.

IT services company

One of the main reasons why an IT Services Company is so important for Long Island businesses is they provide you with all the advantages of having IT service while sparing you the high costs of managing your own, internal IT department. With a devoted team of computer engineers, technicians and support specialists monitoring your networks and servers, addressing your needs before they even arise. So, now you can compete with big companies who do all of this in-house, save money, and bring in even more customers.

Some of the various tasks managed services supply you with include:

  • Technical help
  • Help desk support
  • Software training and support
  • Network design and implementation
  • Hardware Design, installation and configuration

 

While it’s popular to have an in-house technician today, sometimes there’s too much work for one person to do it all. After all, they’re responsible for supporting all of the computers, hardware, networks, and infrastructure you use for running your business. At the same time, technology is rapidly changing. When all of this becomes too much, you’ll suddenly realize that you need help, you need managed services.

Once you realize this, then you should also realize it’s time to contact us. We’re here to help!

Get IT Support on Long Island

get it support on long island

IT Support on Long Island

Get IT Support on Long Island

Are you tired of paying again and again for IT support whenever you have a technology problem at your business? There is a better way to get IT support on Long Island. AE Technology Group offers managed IT services and IT support in Long Island and New York.

We offer reliable hourly and emergency IT service as well as support that will keep your business running as smoothly as possible each month.

What are the Benefits of IT Support?

IT support is available whenever you need it from AE Technology Group. We know that IT emergencies don’t always happen at convenient times. We will do our best to get to your IT emergency as soon as possible. Hourly support is great for companies that don’t have that many technology needs. For businesses with only a few employees and devices, hourly support is a great solution. Only pay for IT services when you need them.

What are the Benefits of Managed IT Services?

Managed IT service means you pay a flat monthly fee for preventative IT maintenance as well as any problems that come up. It is great for small to medium businesses because you don’t find yourself paying invoice after invoice for each problem that occurs. And the main goal of managed services is to have your systems running so well that you minimize daily problems.

If you have a business on Long Island and need some new IT support, whether that is hourly support or managed IT services, contact us today at AE Technology Group.

Looking for IT Solutions for Your Business?

looking for it solutions for your business

it solutions for businesses

If you are looking for IT solutions for businesses, whether you are unhappy with your current IT support or you are a new business, AE Technology Group in Long Island and New York is here to help. AE Technology group offers managed IT services as well as traditional IT support.

If you are asking—what is the difference?—let us explain

Managed IT services puts AE Technology Group on your team. Instead of just putting out fires, we do preventative maintenance, make sure you have all the up-to-date software on all of your devices, and have 24/7 monitoring of all your critical systems so we can get on it right away if there is a problem. Hardware or software issues—we have them all covered. The thing our customers love the most about managed IT services is that there are no surprise fees. No matter what troubles you encounter, we aren’t going to tack more fees onto your monthly rate.

Our tradition IT support is more like on-call care. When you have a problem, we can come take care of it for you. You pay for each service as you go. AE Technology Group offers technical and help desk support, software training and support, and hardware installation and configuration.

AE Technology Group’s services don’t stop there however. If your business needs help with backup and recovery, online marketing, VoIP phone systems, hardware as a service, or cloud computing, we can help.

For more information on how AE Technology Group can help your Long Island or New York business, contact us today for more information.