business solutions Archives · Page 10 of 33

3 Reasons Why You Need Business IT Support

Business IT Support

When it comes to running a business, IT support is essential if you want day-to-day operations to run smoothly. You don’t want to have to run to put out fires every time you have a technical problem. It is best for the continuity of your business to have managed IT services. Here are 3 business-changing reasons why you need business IT support.

Computer Speed

Do you ever wonder why your computer doesn’t run like the day you first bought it? Having continual tech support keeps your computers running optimally. According to Live Lap Support, IT support can help your computer run faster by improving your disk data transfer rates, your RAM processes per second, getting rid of obsolete software, and managing your memory.

Help On-Call

When you are already working with an IT company for maintenance, when you do have problems come up, your tech support plan will cover it. A flat rate per month for tech support means you aren’t paying for each problem that occurs because that can add up quickly. Your IT team will solve problems with efficiency because they are already familiar with your systems and have your business as a priority.

Maximized Safety

Being worried about viruses, glitches, and software malfunctions are legitimate concerns. But your machines are most safe when you have managed IT services. They make sure you have the most current anti-virus software and can troubleshoot any glitches your machine has.

Overall, optimizing the speed of your computers, having help on-call, and keeping your devices safe are compelling reasons to have IT support for your business. For more information on IT support in Long Island and New York, contact us at AE Technology Group.

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Managed IT Services – Just What are They Anyway?

If you are running your own small to medium business, you have already run into plenty of IT problems. But if finding a solution to your IT problems feels like you are constantly putting out fires, it is time to consider managed IT services.

What are Managed IT Services?

The answer is simple. Think about it like going to the dentist. You could just go to the dentist whenever you have tooth pain. You only get your dental work done on a need-to-need basis. When you go in, you may find you just need to get a cavity filled or you may need a root canal. Yuck! What if that root canal could have been prevented by preventative dental care?

That’s the Idea Behind Managed IT Services

Managed IT services are like going to the dentist for cleanings even when you don’t have a problem. Getting regular X-rays of your teeth may prevent you from reaching the point of needing a root canal or another nasty procedure. Your dentist might be able to catch the problem sooner.

At AE Technology Group, our managed IT services provide preventative IT support for Long Island and NYC businesses. We offer 24/7 oversight and management of your systems. Preventative maintenance on your networks and servers can prevent bigger problems down the road. And of course if you do have an IT problem, we are ready to help. The great thing is we offer one monthly rate for all of these services and no surprise fees when you have an issue that needs extra attention.

Stop paying for IT support from problem to problem and start using managed IT services from AE Technology Group.

Contact us today for more information.

managed it services

Why You Should Hire IT Support Specialists For Your Small Business

For people with small businesses, you may have been able to get by in the beginning phases of your business without hiring IT support. Perhaps you could web search and trouble shoot any problems you were having. But this is very time-consuming, especially when you consider an IT support specialist would probably be able to find the answer to your problem very quickly. And for those times you couldn’t figure it out yourself? You were able to hire someone to come help you.

But what is wrong with this picture as your business starts to grow?

Even if you have the patience to troubleshoot on your own, your time becomes more valuable as your business grows. For example, consider a chiropractor who saw 20 patients a day when they opened their business. Sure, if their printer stopped working or their computer froze up they were able to take the time to pull out the owner’s manual or get on another device and find a solution. But as they get more busy, say they are seeing 40 patients a day, suddenly there is no time to mess around with fixing technology yourself.
Hiring IT help as you go can get pricey. Having managed IT services is preventative as well as helping out when you have problems. And ideally you will have fewer problems with preventative maintenance occurring from an IT provider.

AE Technology Group is an IT provider that offers managed IT services and IT support for small to medium businesses in Long Island and New York City. Let us help your business grow by taking the burden of IT struggles off your plate and letting our IT support specialists handle it.

Contact us today at AE Technology Group for more information.

Enjoy the Benefits of Remote Support

Have you ever had one of those moments at work when your computer is just not doing what you want it to do? You are sure that if you were an IT professional it would only take you a moment to figure it out. But you aren’t. So instead you waste an hour of your time trying one thing after another, web searching for a solution, and still aren’t able to resolve the problem.

You are not alone!

This is a very common frustration with computers and technology. Large businesses generally have their own IT department. But what about all those small to medium businesses out there? Hiring IT support is a great solution and many IT companies offer remote support. The benefits of remote support are endless.

Remote support enables your IT company to remotely log into your computer and fix the problem as if they were sitting right there. It really is a sight to see if you haven’t experienced it before. It is like all of a sudden a ghost is operating your computer. Only it isn’t a ghost. It is an IT professional who can more often than not fix your problem. This saves both of you time because they don’t have to travel to you and you don’t have to wait for them to get there to be up and running again.

For more information about remote IT support in New York City and Long Island, contact us at AE Technology Group today. Of course we also offer on-site support when needed, but let us open your eyes to the wonders of remote support.

Should You Hire Full-Time Computer Support Specialists in Long Island?

You’re spending more and more time on the computer side of your Long Island business. That would be great if you ran an IT company but you don’t. If you want to get back to operating your enterprise, you’ll need to hire someone full-time to take of your digital domain.

Just be sure you know the total cost of this new employee before you get started:

Computer support specialists in Suffolk County who work on general issues average $56,000 a year, or $26.92 per hour. Newbies to the profession can make under $31,310 a year, or $15.05 an hour, while those with plenty of experience earn over $83,260 yearly, or $40.03 hourly. Those who specialize in networks make a mean $75,320 annually, or $36.21 hourly, if they focus on networks. Annual salaries range from $44,140 to $123,470, which equals $21.22 to $59.36 an hour.

But salary isn’t the total cost of an employee. According to the MIT Sloan School of Management, you have to allow additional amounts for Social Security, unemployment, Medicare, workman’s compensation, and any benefits you intend to provide. These added expenses bump up the price of an employee by 1.25 to 1.4 times the salary. On average, the user support specialist ends up costing you $70,000 to $78,000 annually while the network specialist runs from $94,150 to $105,448 per year. These extras don’t even include outlay equipment, furniture, recruiting, and training.

The easy way to avoid all these extraneous hits on your budget while getting the support you need is to hire third-party support specialists.

Please contact us today to find out how we can help you.