6 Signs Your Business Has the Right Remote IT Support Services

signs you have good remote support

Remote support is a lifeline to businesses that need immediate help for their in-house IT or workers trying to salvage a workday. Having an effective remote support company as part of a business’ safety net can be the difference between hours of downtime and lost business and getting back on track in a few short minutes. Understanding whether you have good remote IT support services or need an upgrade is a simple matter of ensuring the organization embodies these six positive signs.

Automation Takes Care of Simple Requests

One sign of a great remote support company is that many of the simple solutions are available as part of a self-service platform. For example, some remote support businesses will allow a client to log in to their account and access a list of common solutions to various problems. If the network is not acting properly and needs to be reset, it can be done automatically and remotely without requiring intervention from remote support agents or technicians.

The Support Center Has Easy Solutions for Customers

How hard is it for your business to get the solutions they need from the remote support company? Do you need to go through menu after menu to get to the tools that you already need? That should not be the case. A good remote support company knows what its customers need and make it simple for them to get to it. For example, live customer support should be available upon request at every point during the support interaction instead of being locked behind page after page of customer responses.

Remote Support is Fully Integrated on the Business’ Site

A business should not have to request remote support for an issue. The ability to access direct remote support should be integrated into the customer’s journey. That way, when they are putting in a support ticket, clients can see that they have a direct line to help when they are suffering from a serious problem.

The Business Solves Issues and Prevents the Next Ones

Remote support businesses understand that problems tend to cascade into others. If a company with HIPAA implications has a risk assessment performed and it comes back and shows serious deficiencies, then the next problem will be how to secure their workplace. That issue requires personnel training, new security measures, and more. Your remote support should anticipate your future needs after they identify your immediate problem and offer solutions.

The Remote Support Teams Actively Work Together

A good remote support company will have seamless interactions between their technicians in the field and agents in the remote office settings. That means the total amount of time to solve a problem should be very low if you have remote support and a technician on the same task. Furthermore, the technician should come to the job site with a good idea about how to quickly fix the problem because they have been informed by the remote support agents.

Most Issues Are Resolved Remotely

Every call to your support center should not result in a technician coming to your workplace and adding billable hours. A remote support company is most useful because it solves problems without stepping foot in a business. Remote support techs visiting your site should not be a common occurrence when most solutions can be delivered over the internet. Of course, there are some cases where work must happen in-person.

If your business is lacking these six signs, then it may be time for a switch to a provider like AE Technology Group. As a Managed Services Provider with over two decades of experience helping customers, and a member of the WheelHouse IT family, AE Technology Group has what it takes to swiftly help clients get the support they need. Their offices in Fort Lauderdale, Long Island, and Los Angeles allow them to deliver on-site and remote support to small and medium-sized businesses in the busiest corporate hubs in the U.S.

6 Cyber Security Tips for Remote Workers

cyber security tips

As we transition into the #WorkFromHome life, staying safe remains our top priority. Don’t forget to consider data security and cyber threats while working remote. Viruses of a different kind can throw a wrench in productivity and compromise core systems and information. Stay safe at home with these 6 Cyber Security Tips for Remote Workers.

Best Practices for The Best Remote Office Experience

Transitions are the perfect opportunity to review best practices and ensure your company is operating at maximum efficiency. Preventing cyber attacks begins with a thorough review of your organization’s security and compliance. 

Review employee password requirements and ensure your company is following the recommended security protocol to keep your sensitive information from slipping into the wrong hands. Protect your clients and your team by requiring two-factor authentication and passwords that consistent of a phrase or sentence with capitals, numbers, and special characters.

Ensure employees have logged out of all devices aside from their designated work computer. Be clear with your team that personal devices should not be used for work purposes. These devices are unsecured and may compromise integral security. This includes transferring files with confidential information between work and personal devices.

Support your crew with sufficient resources such as tablets, work phones, and laptops for on-the-go business instead. For easy data transfer, opt for convenient and secured Cloud storage solutions.

Secure Wi-Fi Networks

Portals, email, and CRM’s aren’t the only platforms that require strong security. Remote work should always be conducted via a secured Wi-Fi network. This ensures that sensitive information is not transmitted through compromised channels. For staff that are currently working from home, offer a DIY IT workshop to get them started. 

Change the router password to meet best practice standards and consider installing firmware updates and cracking down on encryption levels. 

Protect Privacy

Cyberspace is a dangerous realm. You never know who may be viewing your information and tracking your supposedly private IP address. From advertisers to phishing scams, accessing sensitive information and demographics is surprisingly easy.

Get your team outfitted with the protection of a virtual private network or VPN. A company wide VPN supports secured browsing by masking the IP address (or digital footprint) of each user. These helpful tools encrypt internet traffic, keeping company data protected and private information secured.

Check for Updates

Good anti-virus software is only as good as its last update. Think twice before hitting the “later” button on daily or weekly updates. Although keeping software and applications in top shape can seem like an extra annoyance in your busy day, these updates contain essential information and patches for vulnerabilities.

Firewalls, anti-malware, and anti-virus software are the most critical components to prioritize. These programs are constantly adapting to capture and quarantine new, evolving threats. Ensure an automatic update schedule has been enabled. Taking a few minutes to streamline applications will save you a lot of grief in the event of a cyber attack.

Don’t Be a Victim of Cyber Crooks

There’s no better time for a company refresher on the importance of cyber safety. Phishing scams are on the rise since the increase in remote workers. These devious cyber crooks typically operate by sending scam emails, calls, or texts in order to gain personal and financial information on their target. Make your team aware of recent scams and threats while keeping each member up to speed on what they can do to prevent a data breach.

A few SOP’s for remote work might include a cheatsheet of information you should never give out via phone, text, or email, as well as helpful tips on how to spot a phishing scheme.

Be Prepared

One positive element to the ongoing COVID-19 crisis is that the current situation underscores the value of preparedness. Data loss can happen to anyone, whether by human error or cyber breach. Be sure your company is prepared with a backup plan in case the unexpected happens.

Investing in a robust Cloud storage system provides a sufficient backup in case of disaster. This simple solution is typically the most convenient and cost effective for small to mid-sized businesses. If all else fails, AETechnology Group has your back(up) with disaster recovery options for our Long Island and New York business clients.

Contact our experts today for all your remote work needs as we continue to empower businesses to prioritize safety alongside productivity.